@Ctrl+Alt+Del Thank you for your discovery. For me it’s almost the same as yours, except that I first have to refresh the page again so that the bar appears, right away it’s not there 😯.
Thank you, I can fully confirm your findings.
After NINE MONTHS we finally have a partial solution. WOW!
I now have blue TV version 5.2.03.1 from 2022_01_19 (what has Firefox changed in it?).
The bar on the right now seems to be always present, with a corresponding sliding field that can be moved as expected by dragging while holding down the mouse button, clicking on the spaces and on the up/down arrows. But not with the much more comfortable mouse wheel.
This scroll wheel does not run continuously and without gaps as usual, but makes larger jumps and stations in between are not displayed.
With my individual list I can use the scroll wheel to jump back and forth between the first N and the last N channels in my list (N typically 9 to a maximum of 12, depending on the window size).
In extreme cases (Swisscom channel list), the scroll wheel jumps between just 7 intermediate stations between the very top and the very bottom.
If Swisscom insists that the problem is with Firefox, then it is only right that Firefox now gets all the credit for the (partial) fix. Should we assume that the mouse wheel problem is only unresolved because Swisscom never forwarded the ongoing new findings from the community to Firefox? The behavior with the mouse wheel was already described last June.
I can largely confirm the description. There are two deviations: 1) If I turn the mouse wheel, then I’m right at the end of the list and 2) I can scroll down with the down arrow on the keyboard, but first I have to click on the screen all the way to the program points - then it works. It would be nice if it worked with the mouse wheel. Dear Swisscom - please stay tuned!
We have collectively detected a systematic error in a product from our preferred TV service provider when using our preferred browser. (customers helping customers)
We have provided additional evidence to make analysis/troubleshooting easier. (Customers help Swisscom)
The insights gained from the comments were then forwarded “appropriately” / “to the appropriate team” by (Swisscom) moderators. Apparently format-free, without any printing. (Swisscom spares Swisscom?)
Swisscom did little to nothing to solve the problem for 9 months, stuck on Firefox. (Swisscom…angry customers?)
I would welcome it if a trouble ticket were opened against Swisscom for a customer complaint in such cases.
From my time as a level ⅔ troubleshooter at Swisscom, I know that the statistical evaluation of trouble ticket processing is an important control mechanism. The metrics obtained from this determine the performance - and remuneration - of the responsible organizational unit quite directly.
In this case, Firefox would have had to be checked at least regularly, just to keep the Swisscom superiors calm. Indefinitely “in the pipeline with Firefox” wouldn’t have been enough.
Hopefully we as customers would have benefited more quickly from the (increased) pressure.