I also own a Samsung The Frame (2018 version) and I ended up using the Swisscom remote only, and use the Samsung remote when I need TV functions.
The wizard to let you setup the box does not seem to be successful at recognizing the Swisscom box, hence no luck for me in keeping the Samsung remote only.
Please let me know if you find a solution
Samsung Smart TV app
Swisscom TV application (or rather blue TV) which will be available directly on Samsung TVs
it will allow access to blue TV without going through a TV-Box
simple and very practical with the TV remote control
On this page: At home with the TV-Box, at your holiday home with a Smart TV or on the move with your smartphone. Different ways of using Swisscom blue TV
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@Alanz - you are doing the same thing as I am. After several years of using just a single remote it is frustrating to go back to having to use multiple remotes. What I don’t know is if this is a problem with the Samsung TV (I can’t choose the IP2000 box when I set up the Swisscom Box but there are older boxes in the option list), or the Swisscom Box (does it allow control over HDMI CEC from another remote control?).
Davy
@Black Mamba - I was not aware of the SmartTV app. I will try it out later. Do you know what video resolution is supported?
Davy
Try the new app, which by the way was released today itself.
I have tried it in the morning and unfortunately I cannot get past the QR code validation. It may be that they are still fine tuning the registration process of the app.
If I am not wrong, the app supports Full HD, but not 4K.
Hi @davy3c
Here is the page where it compares resolution and other features of the app vs the box
https://www.swisscom.ch/en/residential/plans-rates/inone-home/swisscom-blue-tv/devices.html#!
Scroll to the section:
blue TV on your devices
I have the same problem, only with Samsung The Frame (2019) 
one info: the app only seems to work with the login you have enabled as TV login. In my case e.g. it was the secondary login credentials that worked, whereas the main profile would not work
hope this helps
Thank you @UrsSch. Do you know if this is a hardware or software limitation? If software, can this functionality be enabled in a future release?
Is Swisscom collaborating with Samsung to ensure that the IP2000 is fully supported on their TVs? My old UPC box, Amazon Firestick, Apple TV and Polk Audio soundbar are all supported. It is disappointing that this otherwise very impressive box from Swisscom is not supported Samsung (apparently the most popular TV brand in Switzerland).
Thanks
Davy
Thank you for the link to the comparison of features.
I see that the Swisscom Box has “4K UHD, HDR, Dolby Audio” but there are no details of what is supported on a SmartTV - does anyone know?
Thanks
Davy
hi @davy3c
Some HDMI-CEC functions are allready in place.
But the HDMI-CEC commands like TV on/off and “TV source selection” are focusing to be used with the remote control from Swisscom 
The other way round like you think (HDMI-CEC from the Samsung TV to the Swisscom Box) is not planned to be implemented…
On the other hand Samsung Switzerland has of corse some Swisscom blue TV boxes.
If Samsung has implemented all the IR commands to be able to controll the whole Swisscom blue TV box, I don’t know.
That’s a question for Samsung its up to them if they want to implement all commands or just some of them…
So at the moment if you would like to control the Swisscom blue TV Box from another remote control (IR = infrared) which is not from Swisscom then you need a additional IR-adapter for the Swisscom blue TV Box so that the box can receive the IR commands from other devices like Logitech Harmonie or from a SamsungTV (if Samsung is supporting that).
This IR-adapter is working for both IP1400 and IP2000:
Cheers
Hi @davy3c
you wrote:
I see that the Swisscom Box has “4K UHD, HDR, Dolby Audio” but there are no details of what is supported on a SmartTV - does anyone know?
Which then means no 4K/UHD, no HDR and no Dolby Audio => max. HD, SDR, and just stereo l/r audio (HE-AAC codec).
As far as I think.
Cheers
hi @UrsSch - thank you for the info - this is helpful.
Pity that Swiscom won’t enable control over CEC from other remotes. I am sure more and more TV manufactures will make their own version of the Samsung One Remote in an attempt to reduce the number of RCs we all have to manage.
I read about the IR workaround. Unfortunately that won’t work for me. With a Samsung The Frame the box with all of the HDMI ports is connected to the TV with a fiber optic cable so that you can hide it away in a cupboard. My Swisscom Box is nowhere near my TV panel. The beauty of the Samsung One Remote is that it uses Bluetooth to communicate with the control box, meaning you don’t have to point the RC anywhere to make it work.
Thanks again for your feedback - guess I better get used to switching between the Swisscom and Samsung remotes!
Davy
