@aki-ch the app for Android was not developed for TV boxes with Android. It was made for mobile devices - so this can also be an important factor.

https://apkpure.com/swisscom-tv-air/com.swisscom.tv2

someone else should see through this:

1. according to the link from Chommiokeisch11: current version 3.4.4 from 2019-10-09
2. according to Google Play current version 4.0.1 from 2020-05-05
3. according to my cell phone current version 4.0.1 from 2020-04-27

On 2020-06-01 I had no sound problems, on 2020-06-05 I had sound problems. In between there was no update to the app

My conclusion: it can’t be the app’s fault

I deliberately posted the link to an old version 3.4.4; as a user requested - with this version the sound used to be perfect with my neo minix box - but not anymore; It could be that an Android operating system update will help - I’ll try that occasionally

@Chommiokeisch11 and @aki-ch posting such links is well-intentioned, but please send them to each other via private message next time… Such sites are often known for carrying malware on the device or cause other damage.

The official port for all Android users is and remains the Google Play Store or the distribution-specific store, such as the Amazon Appstore, Huawei AppGallery, Samsung Apps, etc.

As far as the versions are concerned, the one that was released for the device after the update is the “official” and “current”. Depending on whether Google Play is accessed in the browser or in the app, different versions will be displayed, as there are sometimes updates that have not yet been released to the API of the existing Android version.

Another tip: install the Puffin TV browser from the Google Play Store, for example. You can manage it via the mobile phone and then access it directly at https://tvair.swisscom.ch.

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@ThomasS wrote:

Hello everyone,

According to colleagues from the TV Air team, the problem was identified on the Android client.

An adjustment this morning should now fix the problem.

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This might also solve the problem ( [/t5/TV-Air/Recordings-quot-Continue-watching-quot-f%C3%A4ngt-oft-at-0-00-an/m-p/620362?campID=NL_CMY_SUBSCNOT_LNK#M8868] (https://comm unity.swisscom.ch/t5/TV-Air/Drucken-quot-Weiter-OOK-quot-f%C3%A4ngt-oft-bei-0-00-an/m-p/620362?campID=NL_CMY_SUBSCNOT_LNK#M8868) )?

Cool, it’s now “consummated”; thank you Swisscom!!

Sound is good again/fixed - thanks swisscom!

Hello everyone

We have just received expert feedback on the matter.

Unfortunately, the update had to be reversed because it resulted in another error.

We are still working hard to find a solution.

Best regards

IvanH

Many thanks to Ivan for his “valuable” feedback, at least now we know the reason WHY the last update had to be reversed! (So ​​now from me:

1x “thumbs up”).

LG Philippe

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@JoelV wrote:

Hello everyone

We have just received expert feedback on the matter.

Unfortunately the update had to be reversed because it resulted in another error.

We are still working hard to find a solution.

Best regards

IvanH

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Did this “further error” already exist at and before Pentecost?

If so, it wasn’t noticeable to me as a user and the sound was as it should be.

Great, NOW

everything paletti again!!