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@WalterB wrote:

@r4s6

Why deviation, this is about Appearance/TV Guide, so not just TV-Air but also about the TV-Box.

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Exactly and not about the OS itself, but it was already established earlier that I have no idea about it. This is about the Appearance/TV Guide they are parts of the GUI and not the OS, that’s my guess.

@r4s6 unfortunately the GUI is part of the OS…

For Samsung smartphones, for example, this is OneUI or for Huawei, EMUI. Without it it would be theoretically possible, but you would only see program code like in a terminal 😉

@DomiP

Just because it is offered as a “package”.

One could very well imagine an alternative interface…an idea that I’ve been pursuing for a long time.

@Jean-Pierre_Feron are you thinking of a completely different interface, such as AOSP Android TV or Apple tvOS or simply a light mode?

@DomiP

Let’s stay modest, rather light!

By the way, I have TV Air on Android with a light background despite the new installation?!

In my opinion, as a Swisscom customer you pay enough to expect to be able to choose between dark and light mode. If this isn’t possible again soon, I’ll seriously consider switching back to Swisscom TV 2.0.

And how is that supposed to work, a downgrade is not possible with the SC box and UHD box, so you have to go back to the old HD box.

But there are no more updates there, some apps are missing and the menu is slow to use.

Hello @BenutzerX

Yes, it will be difficult to “downgrade” to SC 2.0.

Get an “old” HD box, then you’ll have 3.2 again with the option of changing light/dark.

But one thing should be said: As @hed writes: It is not clear how long 3.2 will continue to be supported

and it’s just a deterioration.

Whatever you want, stay healthy

LG tinu

I don’t have to get the old HD box (Swisscom TV 2.0 / IP1200) because I had it in use until this morning. And no, she’s not perfect. But it’s definitely not the new box including remote control either. Everyone has to ask themselves which disadvantages they can live better with.

And I’m not the kind of person who feels the need to judge others based on their preferences. That’s why my original request: offers an option for darkmode or lightmode. So everyone has a choice.

Hello @BenutzerX

I don’t want to pass judgment, I’m just responding to your post

If this isn’t possible again soon, I’ll seriously consider switching back to Swisscom TV 2.0._

I wrote my advice to you - nothing more, nothing less. I’m just a customer like you,

This is the Customer Help Customer Forum, if you can’t use my advice then don’t.

Stay healthy

LG tinu

Hello @BenutzerX

everything ok, just wanted to help

stay healthy

LG tinu

Depending on the size and type of device, the app is now completely unusable for people with slightly worse eyesight.

Great disaster.

From Swisscom:

Swisscom TV Air dark design
The decision to introduce a dark design was made, among other things, because it allows you to work with high-resolution images and implement image gradients and contrasts better. In addition, our decision was based on feedback from many customers who complained that a white background in a dark living room or bedroom is very disturbing due to the lighting.
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We’re sorry it’s not easy for you to read. The contrast between the background and the white font is AAA certified and should actually be easier to read.

iOS offers very detailed parameters to adjust the brightness, colors and contrast of the device to your needs. It is also possible to change the font size on your device under Settings. All of these adjustments have an impact on our app and can increase readability.
The settings of Ipad Night Shift can also be set colder or warmer
which also has an influence on the contrast.

However, we are currently working on our TV Guide to make it more readable. In the meantime, you can view our TV Guide as a list (rather than a grid) at: More > Settings > TV Guide Appearance > List, which makes it easier to view.

I don’t find that helpful.

@Gumbalaya

In my opinion, a company that is content to only target a portion of its customers has no right to exist.
A decent company strives to satisfy as many customers as possible.

Personally, I no longer want to be one of those silent, frustrated customers who help ensure that Swisscom TV can continue this policy.
I tested Sunrise Neo, Zatoo, Wilmaa, and Teleboy with 4 televisions at the same time.

It’s worth it: there are alternatives.

Leaving is probably the best way to help Swisscom TV (by which we mean EPG) finally get better!

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@Jean-Pierre_Feron wrote:

@Gumbalaya

In my opinion, a company that is content to only target a portion of its customers has no right to exist.
A decent company strives to satisfy as many customers as possible.

…

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@Jean-Pierre_Feron

No company can afford to satisfy the needs of all customers. Therefore, a company will satisfy as many customers as is economically justifiable, rather than as many customers as possible at any price.

But to confront a significant portion of customers unannounced with product changes that significantly affect the use of the product is quite arrogant.

Especially since there are alternatives that are offered by the majority of providers (either day or night mode).

And with all due respect the reasoning is: bs.

@Gumbalaya, don’t say nonsense. EOS4 with its dark mode and other changes was announced last year, months before the rollout actually took place! Anyone who was here in the forum or on the SC website knew what was coming for a long time.

I use hundreds of products and actually assume that I don’t have to bother with all of these products in forums and websites.

I did not receive an email or letter. If Swisscom relies on the forum and website, it is missing out on a significant proportion of customers.

Especially many of the people we are talking about here: older people and old people with poor eyesight.

By the way, I don’t like being addressed as ‘Du’ without being asked, and when the word ‘nonsense’ appears in the first line of an answer, a lot of the seriousness has been lost.