User icons - how should they be understood?

You just got promoted!

I could say more about it, but since the badge system is currently being revised, it’s actually not worth it. It will soon be clearer and more understandable.

I still hope that the badges, ranks and likes will finally be removed without replacement.

The aim of the forum should be help and the exchange of information and not self-congratulation.

Or are there actually grown people who like such rankings, titles and status symbols?

There’s nothing wrong with forming specific user groups “internally” for product testing (e.g. Super-Friendly or D30), but you don’t have to blatantly convey this to the outside world.

@hed

Hello hed, you speak from my soul 😋

I’ve only been on this forum for a few days because I was looking for help with tricky technical problems. I had to answer several times because the tips only helped me to a limited extent… and I was already overwhelmed with likes, badges and rankings that took up precious time solving the problem 😫

After the technical Swisscom support was difficult to get going (in the end a great supporter helped me find a solution), I became nervous and let out my frustration several times… which led to more likes and badges 😠

I applied to be a tester for the new Kundencenter to remedy this nonsense…

I’ve also suggested putting the badges at the top of the “super ranker” header so they can bask in them. But apparently ego care has become so important today that Facebook, TripAdvisor etc. can make huge money from it…

But now there are two of us who would rather focus on help and exchanging information (and there are more and more every hour, sang Udo Lindenberg).

The constructive reaction from ThomasS (Community Manager) certainly gives me hope 😎

So: don’t give up!

Greetings from Graubünden, Erhard

@eho-ems

I hope Udo Lindenberg is right…

Another more nuanced comment about the likes:

I think the fact that you can give likes directly to the posts is very useful in the sense of “I agree with the post”. I often use this to add weight to a post, not to praise the author.

BUT

If you can give a like as approval of a post, you also need a dislike in order to indicate, if necessary, a negative attitude towards the article (and not antipathy towards the author).

However, for both (approval and rejection) there should be no summation and ranking because that would refer to the author and that is exactly what is not needed.

@hed

@ThomasS z.K.

Yes, that’s a precise suggestion that I immediately gave my first like in approval of the post 😋

From now on I will also use likes. - But you are right:

> If ThomasS and the other forum managers don’t make it VERY CLEAR to the community that likes refer to the content of the post and not to the author, it will continue to be misused for ego cultivation (as is the case with anti-social media). exploit lucratively)…

> If the forum managers then introduce the Unlike, the whole thing will become even clearer. But here too, the forum must make it clear that the unlike ONLY refers to the content of the post 😏

> Deleting the summation/ranking based on likes/unlikes will hopefully help the forum to be more quality and factual.

AND: a clearly demarcated “chat corner” declutters the technical forum without taking away the joy of chatting…

@Thomas

Can you please book these two posts as test posts for the new Kundencenter?

There are also many visitors in the community who distribute “likes” to users who highlight the negative aspects of Swisscom here in the community, one can question whether that is a good thing.

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@eho-ems wrote:

@Thomas

Can you please book these two posts as test posts for the new Kundencenter?

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For what reason? The inputs are exciting, but have nothing to do with Swisscom’s Kundencenter.

My opinion on the likes and dislikes (or e.g. thumbs up and speed cameras):

Basically, likes are always flatterers or ego boosters, regardless of whether the approval relates to the post or to the author of the post. How this is interpreted is decided only by the person whose post receives a like. Advice that you should only like the content of the post and not the author are therefore pointless.

Exactly the same applies to dislikes (or flashers). But “power” is very quickly exercised by fellow readers and it is in nature that negative reviews are quickly taken personally.

For this reason, I am in favor of leaving the story as it is. We as posters think a little more carefully about what we like, why we like and when we like and not just randomly and wildly like…

Thomas

For the sake of completeness:

All information about the new reward system and therefore also the user icons can be found here: [New reward system in the community!](https://community.swisscom.ch/t5/Off-Topic/Neues-Belohnungsystem-in-der-Community /m-p/603337#U603337)