Thanks for the reply! Then I’ll let myself be surprised. Wish you a nice evening!

I find this an absolute disgrace - we pay a lot of money every month and you aren’t even properly informed.

We’ve had Swisscom TV and other subscriptions for years now, and what’s the bottom line: you can’t use the box as usual unless you buy a new one. No accomodation from Swisscom. I can no longer understand such service and customer focus.

Like many of my colleagues, I am already looking for a replacement.

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@Anonymous wrote:

I find this an absolute disgrace - we pay a lot of money every month and you aren’t even properly informed.

We’ve had Swisscom TV and other subscriptions for years now, and what’s the bottom line? You can’t use the box as usual unless you buy a new one. No accomodation from Swisscom. I can no longer understand such service and customer focus.

I am already looking for a replacement, as are many of my colleagues.

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And why can’t you use the box properly?

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@FlySmurf wrote:

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@Anonymous wrote:

I find this an absolute disgrace - we pay a lot of money every month and you aren’t even properly informed.

We’ve had Swisscom TV and other subscriptions for years now, and what’s the bottom line? You can’t use the box as usual unless you buy a new one. No accomodation from Swisscom. I can no longer understand such service and customer focus.

Like many of my colleagues, I am already looking for a replacement.

---

And why can’t you use the box properly?

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Playing recorded series is becoming quite annoying.

You play an episode, want to continue watching the next one recorded in Anschluss, after 10 minutes the episode ends. If I press play next episode it starts again ⅔ of the way into the last one. Then I can fast forward 15 minutes again. Annoying to no end.

I know people who are beta testers and already have EOS4 on their UHD box. It’s so full of errors and prone to crashes, you don’t want to have that, believe me.

One can argue about communication. When it said “beginning of the year” it was clear that it would be delayed. This is corporate speak for: The deadline set by management cannot be met. But nobody wants to hear that and that’s why nobody says it.

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@Anonymous wrote:

I know people who are beta testers and already have EOS4 on their UHD box. It’s so full of errors and prone to crashes, you don’t want to have that, believe me.

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How do you come to this statement?

Eos4 works fine for me

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@Anonymous wrote:

I know people who are beta testers and already have EOS4 on their UHD box. It’s so full of errors and prone to crashes, you don’t want to have that, believe me.

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It’s been running flawlessly for me in test mode for months. You can count the number of crashes on one hand…

I was told otherwise. It probably depends on what you do with the box.

A postponement of several weeks with all the big announced features and Netflix will probably not happen because of a few harmless teething problems. It’s not exactly the best PR.

Anyway, it takes so long to finish. The bosses don’t like to hear it, but it’s still the case.

And as we hear from well-informed sources, things are rumbling in SC. One reorganization chases another, long-standing employees run away and the merry-go-round turns in management. Of course it doesn’t help either.

And again something that Swisscom doesn’t have under control!

Simply unprofessional and no longer ranked No. 1 in Switzerland.

Shame on you…

The justification in MiriamF’s post also suggests something bad: “for operational reasons” EOS4 has to be postponed. They probably really don’t have it under control. My brother also worked at SC in Bern, after 5 months he quit and said he couldn’t work in such a chaotic shop.

Then I’m happy that eos4 runs so smoothly on my uhd box 😁

We want to leave the church in the village. Just because the release of an SW platform is delayed a few weeks doesn’t mean SC is incapable.

The SC was doing too well for too long. Unfortunately, business administration heinis who are far from technology settle in in upper management and believe that they know everything better than the technicians and developers. Instead of stabilizing the basic functions first, you get bogged down in gimmicks like voice control and smart home. Because you want to be like Apple, Google and Amazon without understanding what their success is based on.

Then there is a crisis and the cycle starts again.

This happens every 15 years at Siemens, ABB etc.

Dear @Anonymous

It’s just nice if everyone can write something here. I have no idea where you are getting your information from. But you should get a reputable source. #Fake

There was simply another problem that was only discovered at the last minute in the test with the Friendlies. This is now being corrected and then it will probably work out. #Facts

Greetings

Guido

But that is not the issue. The mismanagement in federally affiliated companies is worrying and costs taxpayers enormous amounts of money. Whether there are any BWl’er HWV’er etc. at the helm is irrelevant. Swisscom, Post and SBB have never managed to work in a market economy, as all the breakdowns at SBB, Post and Swisscom show. Swisscom in particular has failed massively, which could even have life-threatening consequences, as the last few weeks have shown. It’s easy to blame everything on incompetent idiots. Then you leave the church in the village, this company is a total failure in all respects.

@Seppl17

First of all, find out how much money flows from Swisscom each year in the form of dividends and profits to the federal government as the main shareholder and how much goes to the Swiss economy as investments. Then you will notice that the taxpayer does not finance Swisscom, but benefits indirectly from it.

Then even more so, the SC should do its homework better than it has done so far, but as long as no privatization is planned, it will continue to muddle around as before, like at the post office and SBB. And the taxpayer gets nothing from the dividends; they disappear from the federal government.

It’s funny, I’ve been receiving a dividend from Swisscom shares for years. The @Seppl17 “ignorant” people are right to come away empty-handed. Long live the #FakeNews of the uninformed society. The annual reports are publicly available for all of the companies mentioned. You don’t even have to be a business expert to be able to interpret them.

That’s not what this is about! SC has also pulled out a few big chunks in previous years with foreign investments. The service is not right, that is the issue and not dividends.