TV box is directly connected to router. Whether it

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@hed wrote:

@mircolino

The HD box generally does not cause any problems, except in individual cases that also occur with the UHD box.

The fact that new applications no longer work on the old hardware is common in technology, but does that mean you get a new smartphone for free from Apple or Samsung and a new laptop for free from the PC manufacturer? The same is true with TV-Box. If you want to use the new features (this doesn’t just include UHD), you have to buy the latest hardware and, as with all other technical products, this will happen every few years with the TV-Box.

But maybe the problem can be solved, please answer the questions from @WalterB

@keithdean

Have you already done a factory reset (keyword paper clip)?

How is the TV-Box connected to the router (Gigabit Ethernet cable, WLAN, Power LAN)?

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TV Box is connected directly to router (Internet Box Plus) via Cat 5 Ethernet cable. I have a Panasonic TV from 2009. No UHD.

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@WalterB wrote:

@keithdean

What does the checker show where you live?

Cross out the address and telephone number here in the community.

https://www.swisscom.ch/de/privatkunden/checker.html

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Internet speedDownload: max. 1 Gbit/s Upload: max. 1 Gbit/s

Swisscom TV is available in UHD quality. You can enjoy Swisscom TV in UHD quality and can fully use all functions.

I’ll try a reset later

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@hed wrote:

@keithdean

Are all 8 wires in your Ethernet network transferred or are you only using a 100 Mbps split multimedia installation?

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Reset done. It seems more zappy. I don’t have a split multimedia installation. I’ll see how it goes. Thanks