Hello dissatisfied (great name).

I had the same problem with Netflix and my P20 Pro until recently.
Since the contents of Teleclub are also transmitted encrypted, I can imagine that it is the same problem.
There is an exciting article about this [Article from Huawei](https://www.huaweicentral.com/huawei-p20-pro-and-mate-20-pro-now-support-netflix-hd-and-hdr-content- and-widevine-l1/). If Huawei does not have its devices certified, Swisscom itself probably has little or no leeway. Before I bought my P20, I never thought about it like that. It would be a great device, but if it doesn’t work then you’ll end up with Riccardo, which is why I’ve now bought another monopoly phone. It’s a shame, because Huawei already makes cool devices.

Greeting,

Bingie!

The Huawei Mate 20 Pro is really a good smartphone, but that’s not of much use to me either.

I pay for TC and want to be able to receive it on my smartphone too!

Just Ricardo and another Samsung, then the dissatisfaction will stop and joy will reign!!!

the dissatisfied one

Exactly, unfortunately only Huawei can solve your problem.

I’m sure they will at some point. The TV Air app is by no means the only application affected by the problem.

BingeWatcher32

Can’t watch live sports events on my device.

I have a Huawei Mate 20pro.

is this a preference thing?

Error message:

error message

same problem with new P30pro. What to do?

And another month has passed… and it still doesn’t work…!

The MediaPad now has the latest Android (9), but doesn’t work either.

It’s starting to get really embarrassing…

1. You can’t adjust anything there. This is a setting that Huaweih has to make!!

It’s best to switch to Samsung. With my old Galaxy S8 it works perfectly with TC!!

the dissatisfied one

Now even the free programs don’t work anymore…!!

I’m slowly running out of patience…

What kind of joke application is this…??

What do I pay so much money for per month…??

The last information I received from Swisscom is that the problem should be fixed with the next update to 3.3.0 - the update should come in the next few days.

Hi oOdietiOo,
Has anything changed for you with the update to 3.3.0? Playback now works on my Huawei P20.

lg

Bingie

Since the new update from tvair it also works on my Huawei mate 2!

Hi BingeWatcher32,

Unfortunately, watching live pay channels (Teleclub) still doesn’t work on my Huawei MediaPad 5.

What works interestingly now is that I can watch recorded films, which wasn’t possible before.

Which Android version do you have on your P20?

And which EMUI version is installed?

Greeting

Mark

Hello Markus,

I have the following configuration:

- 9.0.0 emui
- 9 android

hmmm…ok…I have the same version…

I’ll uninstall the app this weekend and reinstall it… we’ll see…

Thanks for your feedback…

Greeting

Mark

I tested it.

I uninstalled the app, deleted the account from “My Devices” and reinstalled the app.

I reactivated the pay channels under “My Devices” –> unfortunately without success.

Still the same error message.. 😞

Hello @oOdietiOo

Customers with Huawei Media Pad M5 Tablet cannot view DRM-protected content. An error message appears that does not allow paid content to be streamed to an external screen via HDMI. The design of the Huawei Mediapad M5 is such that the internal display is controlled via an HDMI interface. Therefore, due to hardware limitations of this tablet, you will not be able to watch all programs with the Media Pad M5 in the future.

Greetings Samuel

@SamuelD

Really now???

That means either throwing away the tablet and buying a new one or changing provider.

I thought it worked with an older version of the app, but I’m not sure anymore.

In particular, I think that Swisscom relies on Huawei in the network area, but does not support it in the end devices…

Greeting

Dieti

I think if Netflix works (the content is also encrypted), TV Air should be able to do the same. Aka Netflix is ​​doing something different to make it work…