Hi @oOdietiOo

We understand that the affected users are becoming impatient and yes, the topic has the necessary priority. As I said, it’s your turn and you’re trying to find a solution as soon as possible, even if the problem itself isn’t primarily caused by SC. I can’t go into any further technical details here because it makes no sense to break it down any further than described above.

If you also work in an area of ​​IT where you have to pay high penalties for violating license rights, you may understand that the topic is a little more delicate than simply applying a workaround/fix, albeit temporarily, to make it work again. There are a number of different systems connected here, all of which are interdependent. It’s not just the Android client itself.

If there is any news, I will try to keep you updated here.

We apologize for any inconvenience caused.

I would also like to vent my dissatisfaction.

I also have a new Huaweih mate 20 pro and cannot receive Teleclub with TV air from swisscom. Pay my Swisscom bill on time month after month and then I can demand that everything Swisscom promises can be received.

Every smartphone has to work, no matter the manufacturer…

Greetings from the dissatisfied

We can’t do much with your post. We need facts! Do you have an InOne Home or Vivo XS at home? Which login do you use for Swisscom TV Air. Do you use the app or do you use the browser? What message is coming?

By the way, as far as I know, renting a film via the app is not possible. If only via the browser.

Hello dissatisfied (great name).

I had the same problem with Netflix and my P20 Pro until recently.
Since the contents of Teleclub are also transmitted encrypted, I can imagine that it is the same problem.
There is an exciting article about this [Article from Huawei](https://www.huaweicentral.com/huawei-p20-pro-and-mate-20-pro-now-support-netflix-hd-and-hdr-content- and-widevine-l1/). If Huawei does not have its devices certified, Swisscom itself probably has little or no leeway. Before I bought my P20, I never thought about it like that. It would be a great device, but if it doesn’t work then you’ll end up with Riccardo, which is why I’ve now bought another monopoly phone. It’s a shame, because Huawei already makes cool devices.

Greeting,

Bingie!

The Huawei Mate 20 Pro is really a good smartphone, but that’s not of much use to me either.

I pay for TC and want to be able to receive it on my smartphone too!

Just Ricardo and another Samsung, then the dissatisfaction will stop and joy will reign!!!

the dissatisfied one

Exactly, unfortunately only Huawei can solve your problem.

I’m sure they will at some point. The TV Air app is by no means the only application affected by the problem.

BingeWatcher32

Can’t watch live sports events on my device.

I have a Huawei Mate 20pro.

is this a preference thing?

Error message:

error message

same problem with new P30pro. What to do?

And another month has passed… and it still doesn’t work…!

The MediaPad now has the latest Android (9), but doesn’t work either.

It’s starting to get really embarrassing…

1. You can’t adjust anything there. This is a setting that Huaweih has to make!!

It’s best to switch to Samsung. With my old Galaxy S8 it works perfectly with TC!!

the dissatisfied one

The last information I received from Swisscom is that the problem should be fixed with the next update to 3.3.0 - the update should come in the next few days.

I’m happy for you… unfortunately I can’t confirm… it’s still the same for me… I’m on vacation and had to take the tray from my son…!

Huawei MediaPad 5 with Android 9 doesn’t work, Huawei MediaPad 2 with Android 5.1.1 works… 😞

Hi oOdietiOo,
Has anything changed for you with the update to 3.3.0? Playback now works on my Huawei P20.

lg

Bingie

Since the new update from tvair it also works on my Huawei mate 2!

Hi BingeWatcher32,

Unfortunately, watching live pay channels (Teleclub) still doesn’t work on my Huawei MediaPad 5.

What works interestingly now is that I can watch recorded films, which wasn’t possible before.

Which Android version do you have on your P20?

And which EMUI version is installed?

Greeting

Mark

Hello Markus,

I have the following configuration:

- 9.0.0 emui
- 9 android

hmmm…ok…I have the same version…

I’ll uninstall the app this weekend and reinstall it… we’ll see…

Thanks for your feedback…

Greeting

Mark

I tested it.

I uninstalled the app, deleted the account from “My Devices” and reinstalled the app.

I reactivated the pay channels under “My Devices” –> unfortunately without success.

Still the same error message.. 😞