Yes, it’s not written optimally… really confusing at first glance.

Before I change it to inOne mobile go, I would like to make sure that I have correctly understood the much-discussed topic of limited calls.

CH —> CH (unlimited)

CH —> EU (chargeable)

EU —> CH (unlimited)

EU —> EU for example from Germany to Germany (unlimited)

EU —> EU for example from Germany to Austria (unlimited)

With the International Calls option, only calls from Switzerland to the EU are unlimited or included?

Have I understood that correctly?

Sorry Swisscom, but you are very opaque and complicated here. Actually unusual for you.

Hello

Exactly as you describe it is correct.

All calls from CH to EU/Western Europe USA and Canada are chargeable

If you are in DE you can make unlimited calls to Switzerland, Austria or wherever else is in the EU. Of course, you can also make calls from DE to DE within the EU country you are visiting.

If you want to call from CH to DE or another EU country, there is the International Package 20.00 MT, which you can book flexibly and cancel after 30 days at no cost.

Hope it helped you

Greetings Leonardo

You helped me a lot. Thank you Leonardo

It depends on the definition of “unlimited”.

At Swisscom it has usually been like this: unlimited = as much as we think you may need, but we will under no circumstances tell you how much in advance.

At least that’s how it was with the Infinity subscriptions. (Infinity means infinite in German)

Although 40GB + throttling is really a good offer, you don’t have to hide about it.

Greeting

NotNormal

I just tried to change my previous M to the new inOne mobile go subscription. Unfortunately, this is not possible online. Can only upgrade to premium.

@flumsi ​​I feel exactly the same. I’ve been using Apple Business Chat for a few hours now. But I’m not getting any feedback at the moment and the online chat is extremely busy.

I think you just have to call the hotline. If I downgrade I pay the fine of 200.00, but I’ll recoup it in 10 months.

@NotNormal offered with the infinity and previous inone was always unlimited. The only “limit” was the fair use policy and I think it will continue to be that way domestically.

@flumsi ​​Take a look in the overview before “Change subscription” to see whether there is a message that you can pay the device fee.

@Cruncher

#me too! Above all, I think it’s weak that once you’ve started corresponding, you wait forever for every answer. 40 minutes at the beginning were ok, that’s how it is on days like this, but when this “Seraina” (apparently Swisscom customer service only has this one employee) then reported it, you should somehow stay tuned. I’ve been waiting for the second answer for 40 minutes now…

It’s a shame that Swisscom is incurring such unnecessary overload after such a long preparation period. If the online Kundencenter had been equipped with all selection options, the customer service staff could perhaps have rested with their feet up. But whatever you want…

Swisscom wants to stop us from downgrading, but doing so only creates more work for ourselves. So much for dark patterns.

Hello everyone

I agree with christian_58’s question and would like to know what the costs are for the caller if, for example, the person called is in Germany and the caller is in Switzerland - both have InOne mobile go, for example.

Thanks for clarifying

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@Anonymous wrote:

Good evening guys

I also have this question about the new InOne Mobile Go:

If I am in a neighboring European country and people from Switzerland call me on my mobile number, is this included in the new subscription or is this charged separately?

I’m wondering this because the new InOne Mobile Go no longer includes calls from Switzerland to other European countries.

I currently have the iOne Mobile M subscription, which includes 100 minutes from Switzerland to other European countries.

Thank you very much for all replies.

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@Handy

Roaming is included…! Not only outgoing international calls in Switzerland.

@Handy

There are no costs for incoming calls if you are in the EU. The caller himself only pays the “normal” domestic tariff, as if you were in Switzerland, which is included with inone go anyway. In such a case, there are no extra costs for anyone.

Have the new mobile subscriptions already been activated?

In Kundencenter I always have the old mobile subscription L.

Great, everything is clear - thank you

@Luckypuck

Yes, nothing is activated for me yet.

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@Luckypuck wrote:

Have the new mobile subscriptions already been activated?

In Kundencenter I always have the old mobile subscription L.

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I changed yesterday and it was displayed correctly in Kundencenter within about 10 minutes.