Hello @“x”#553063 and @Leimitzo81, thank you for your contributions.

In addition to the answer from @Doremi, can you also test TV Air on another internet browser and check that you are logging in with the correct Swisscom Login?

Thank you for your feedback and have a good afternoon,

Good day

I have Swisscom TV with Teleclub and Sky. So far I have been able to record and play programs abroad. It hasn’t worked for 2 days now. This really annoys me because I want to see my FCB tomorrow (delayed).

Can you help me…!

Thanks and greetings

But what do I mean: I use the VPN that Swisscom offers and I also watch live broadcasts as if I were at home.

I was told in the Swisscom shop in Rapperswil that I can watch Swiss tv with the Swisscom blue tv app and my login. It does not work!

Doesn’t work for me (Android). I downloaded a movie via WiFi, then turned on airplane mode, but I couldn’t start the movie.

Does anyone have a suggestion for a solution?

Thanks

Last time it didn’t work for me in offline mode (flight mode). Maybe there has to be at least a connection to a mobile network?! then playing the downloaded recordings worked.

I just tested it. I have to have the “mobile data” function activated for the whole thing to work…

So on my Apple I can view all the content from the “Download” folder without any problems in airplane mode or without the Internet (roaming is not activated abroad). Relying on “mobile data” cannot be a solution abroad, as I wouldn’t need to download the content and could start it directly from the recording list. Depending on your cell phone subscription, this can be quite expensive. Does anyone else have the problem with the Android app, or is it more general? @JoelV, do you know more about it?

I just tested it with an iPhone and a Samsung tablet, and the downloads can be played without any problems in airplane mode on both.

You may have made an operating error and are confusing the recordings with the downloads. To view saved recordings, you have to be online; to view the downloads downloaded locally on the device, you don’t need a network connection.

@Kiothoscheupp29 and @Rattenjunge

It works perfectly for me on the iPad.
To be absolutely sure, are you already looking under downloads and not in the normal recordings?

@Kiothoscheupp29 This is what it shows on me (iPhone), but the content is still played after pressing the play button.

Ditto. For me, the orange bar shows that there is no connection to the Internet, but there is no need for it, because the downloaded programs (and I don’t mean recorded programs!) are locally on the saved on the device and can therefore be played without a connection to the Internet.

Hello everyone, I asked internally and found out the following:

An internet connection must be available to play an offline recording or blue+ VoD. If there is no internet connection, playback is not possible because digital rights management has not been approved.

Our technicians are working on the fix, but it is not known when they will fix the error.

Kind regards, Raphael

@RaphaelG

This is true for protected content and blue+ / VOD, but I can easily download “normal” programs and films that are broadcast on TV and play them offline.

@RaphaelG I can agree with @hed, by the way it also works abroad.

It looks like the problem only exists with Android smartphones! Unfortunately, there are many other bugs that are only “implemented” in the Android smartphone app…

@Rattenjunge

It also works for me on Android.

@Gaeilgeoir

Logically it also works abroad, if it works offline then it also works on the moon.

@Rattenjunge That could be the case, I have an apple, that’s it.

@hed I am also aware of this, the thread is called what it is called and I referred to that as a reinforcing statement.