Hi @Andy H

>_As far as feedback “in a given time” is concerned, this can of course be relatively scarce for series that are only broadcast once a week…![](https://community.swisscom.ch/html/images /smilies/thinking.png)_

Understandable in such constellations. Just wanted to mention our site about what is possible and what is not.

>If I stumble across a situation like this again, I’ll get in touch ASAP

Thanks. As long as we don’t have a stable repro and generally can’t understand the error, it will be difficult to do something about it. We therefore rely on your feedback in such cases.

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6 days later

@EdgarJ wrote:

Improvements/fixes are usually delivered within 2-3 weeks. In the case of serious problems, beforehand. We’ll stay tuned 😉

… so the 2-3 weeks would easily be over, update?:winking::think::surprised_face:

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Hello everyone

As of today (January 28, 2019) the TV Air app version 3.1.0 is available for Android.

New features:

  • If you have a Google Chromecast, you can now play your content directly on the TV via Google.
  • With the mini player you won’t miss a second of your current program while you discover further content from TV Air.
  • We got to the bottom of the increased number of crashes and were able to fix the cause. Thank you for your feedback.
    We are also constantly working to improve the performance and reliability of TV Air.

Greetings Samuel

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Hi @Andy H

Voila! 😉

Please don’t get hung up on me if it doesn’t always work every 2-3 weeks. These are “perfect world” scenarios. Most of the time something needs to be improved and then tested again. It should simply serve as a reference point so that we don’t think we update every few months.

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@EdgarJ wrote:

Please don’t get hung up on me if it doesn’t always work every 2-3 weeks. These are “perfect world” scenarios. Most of the time something needs to be improved and then tested again. It should simply serve as a reference point so that we don’t think we update every few months.

Don’t worry, as soon as the 3 app is as good as the last 2 app, we will no longer pay such attention to the update density![:winking:](https://community.swisscom.ch/html/@371E6B894055D81C5FEC7CB8590B7AEA/ images/smilies/winking.png “:winking:”)
But until there we still have a few points that we (or at least I) miss. Some “convenience” functions, for example, would have been more important than the thumbnail view that is visible when zapping. But every user sees it differently anyway - and the developers see it from a different perspective anyway.

That’s why I’m looking forward to the next update “in 2-3 weeks”:thumbs_up::friendly_grin:

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6 days later

Unfortunately, since Android app version 3.00 / 3.1.0, it is no longer possible to watch the premium channels (Teleclub, AXN, etc.) on the Huawey Tablet M5 and T5. I have already discussed this with support. Apparently the problem is known to Swisscom (the device thinks there is a second monitor connected, so these channels are not running. Swisscom says) But this will now take almost 2 months. Since the app was updated. This worked previously. Unfortunately, since then there has been no information about when this will be resolved. Since I watch these channels regularly on my tablet, I think it’s bad that there isn’t better information here. I hope Swisscom reads this. I didn’t get a reply to my second email.

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Hello SimoneM

I have the same problem with my Samsung tablet. Here too I get the message “the device is not compatible with this version” and so I can only watch TV after a long back and forth.

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@Schlotti wrote:

Hello SimoneM

I have the same problem with my Samsung tablet. Here too I get the message “the device is not compatible with this version” and so I can only watch TV after a long back and forth.

solution:

@Doc wrote:

@SimoneM wrote:

Unfortunately I was also forced to do this update. My Samsung Tab Android 4.4.2 cannot install the new version app. The message appears: “the device is not compatible with this version, the app may not be optimized for your device”. Before the update everything worked perfectly!!!
Could you give me some advice on what to do?
Many thanks and greetings
Simone

buy a new tablet?

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@Schlotti wrote:

Hello SimoneM

I have the same problem with my Samsung tablet. Here too I get the message “the device is not compatible with this version” and so I can only watch TV after a long back and forth.

Yes, what kind of tablet? Old model??? As already mentioned here, the app requires at least Android 5.0 or newer. Otherwise it won’t work anymore.

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@matratzi Our developers are analyzing the cause. Unfortunately, we don’t have any more detailed information at the moment. This applies to all Huawei devices with OS 8.0 and above.

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Hi @matratzi, @SamuelD & Co

The problem is still being analyzed as SamuelD mentioned. However, we can now say that it not only affects Huawei but also models from other manufacturers. Unfortunately, the topic is rather complex because the problem arises from a combination of manufacturer hardware vs. OS version in interaction with the player and the DRM security level used.

In any case, we are aware that such problems can occur when playing encrypted content, but we cannot yet say in detail why certain manufacturers/models are affected and others are not. We are continuing to work on finding a solution as soon as possible.

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I actually only purchased the Teleclub subscription so that I could watch sports on my cell phone while on the move. Now it hasn’t been running for a long time (Essential PH-1, pure Android 9.0 with security patch February like the Pixel phones)

According to support, this is a known problem, but it doesn’t seem to be solved… Can I at least be reimbursed for the subscription costs as long as I don’t need it?? The fact that you can watch Teleclub on your cell phone is actually the only reason for me why I don’t subscribe to the package through Sunrise…

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10 days later

Greetings

For some time now I’ve been “forced” to update my old tablet. When I do this it says that the new version is no longer compatible with my device. I don’t think that’s correct. I don’t want to buy a new tablet just because of the update because it still works perfectly. You should be able to push away the update so that you can continue watching TV with the old version. The old version is definitely still there. The whole thing is patronizing to me! Greetings Ines

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5 days later

Hello community

I would like to watch previously recorded programs on my tablet (Huawei BAH2-L09; Android 8.0.0) using the Swisscom TV app (version 3.1.0). However, this only works for some channels (SRF, arte, ZDF, etc.).

Playback is not possible for a number of channels (FOX, RTL Crime). After a while I get the error message “The selected program cannot be played at the moment. Please try again”. Later attempts are not successful - even after days.

Playing the same program is possible without any problems on my smartphone (Samsung SM-G960F; Android 9) and the same version of the TV app.

What can I do there? I bought the Huawei tablet specifically to watch TV…

Thank you for your help!

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Hello @oli.n

Unfortunately, all you can do at the moment is wait. According to Swisscom, this is a general problem that should affect all Huawei devices with Android 8 and higher. But also occasionally devices from other manufacturers. There’s probably a DRM problem.

[See here](https://community.swisscom.ch/t5/TV-Air/Update-TV-Air-V-3-0-0-3-1-0-f%C3%BCr-Android/m-p /562528#M7604) Post 54 by SamuelD and immediately below EdgarJ’s answer

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