Introduction of a prepaid mobile in the customer area

pascal_pad · Sep 16, 2018

Good morning,

I would like to enter a new mobile number in the customer area.

When I click “Next” I invariably get the following message:

Temporary technical problem, please try again later.

Problem-ID: mymobile-0b153710102900

The problem has been going on for a few weeks now.

Please let me know what the problem is and how to resolve this little problem.

Best regards

Pascal Arnaud

Doremi · Sep 16, 2018

As this problem concerns your Customer Area, it is difficult for us in the community (customers like you) to intervene.

The easiest way is to call the Hotline on 0800 800 800.

Cordialement

StéphanieC · Sep 17, 2018

Hello pascal_pad and thank you for your message.

If you would like to send me, by private message, the telephone number that you wish to add in your customer area, I will be happy to help you.

Thank you in advance for your return, have a good afternoon,