Good morning Vamifos22,

Were you able to solve your problem with the remote control? If this is not the case, I will put you in contact with the technical service.

Best regards

Very well described and very helpful

Hello, my remote control allows me to control the sound etc. but I don’t know why it no longer turns off the TV. I need to get the TV remote back. I can’t find how to do it

Good morning,

You have to go to the menu with the Home button, on the left on the bolt, then ok on Tv box and go down to connect the remote control.

You delete the connection and then you redo it by putting a cross in all the boxes (in particular “turn off the TV”). And it should work again as you want.

Hello Emi_Lie, thank you for your message.
To support the advice given by @Prelude, I invite you to click on this link for additional information: [Connect the remote control](https://www.swisscom.ch/fr/clients -prives/help/devices/swisscom-tv/swisscom-tv-fernbedienung.html#Connecter_la_t_l_command).

Good afternoon,

Many like me have a home theater. How to connect the Blue TV control to adjust the Home Theater volume?

Hello @Preusteuffiot62

It is not possible to adjust the volume of your Home Cinema with the blue TV remote control.

However, it is recommended to check the Surround Sound box in the TV-Box settings. More information in this article https://bit.ly/36GLohu

Cordialement

I can’t find the “connect remote” entry

1.) ‘Connect remote connection to TV’ should have been described here too!!!

2.) The operating instructions received with the new TV-Box are WRONGly described regarding “Connecting a remote connection” (i.e. connecting to the TV using a remote connection), because the menu item “General Settings” no longer exists in the settings.

That’s why it’s no longer possible to connect the remote connection.

Uninstall apps

The easiest way to uninstall an app on blue TV is to go to the app icon and long press “OK”.

Maybe you would like to think about the text again? 😉

Hello, how do I cancel the connection between the Swisscom TV remote control and my TV? This doesn’t suit me and I prefer to have separate remote controls. THANKS.

To remove the links between the TV and the remote control, you must return to settings - then TV-box - then connect the remote control. Finally choose “delete connection” here @Lapiockiey81

Which black ring is meant?

To do this, use the black ring to navigate in the menu or press the ring up or down twice

@Heiplaugreu50

It’s called life hacks for the Swisscom remote control. So the navigation keys on the FB are meant. 2x up or 2x down.

@ThomasS or @JoelV maybe it would be a good idea to adapt the text passage there, because on my FB the navigation ring on the FB is gray. And instead of a ring, perhaps write navigation keys up/down more clearly.

Thank you very much Thomas and Joel, he is gray for me too but you helped me, thank you

Merci @Heiplaugreu50 & @Stephan_76 for your input and correction suggestions! I just adjusted that in the article. 🙂

Click to the recordings

I’m very familiar with this function, but it’s not working at the moment. I therefore always have to go to my recordings using the “Home” button, even if I have finished watching a recording and want to go back to the other recordings. Why does this keep happening?

@SimpleUser01″hold down for a long time" - “long” is subjective - say “Danube steamship captain’s wife, wedding dress cutter” while you press the record button - well? Still no success?

Another question: When did you last really restart your TV-Box (i.e. power off - wait - power on)? - The TV-Box is also “just” a computer and - old truth, unfortunately still valid, as the programmers have not really improved in the past 40 years: “reboot is always good”

Thanks for the live hacks. Could you not provide some more illustrations of the individual LHs? Don’t forget the older viewers! PS: What annoys me more is the fact that we don’t have access to various German-language media libraries. Luckily there is access to ARTE’s, even if the programs (series for example) are terribly fragmented.