Internet impaired via Windows computer

  • Dear community:

    The internet is currently impaired for some customers. There are connection problems on the home network via Windows 10 computers. In collaboration with the manufacturer (Microsoft), we are working intensively on a solution.

    We have defined some technical workarounds for this:

    Workaround 1:

    Reset network settings (Windows 10)

    Please proceed as follows:

    1. Control Panel
    2. Network
    3. Reset network

    Workaround 2:

    1. Enter the following command in the command line: “netsh Winsock reset”

    2. PC restart required

    **Workaround 3:

    **

    Restart WLAN adapter (network settings)

    It would also be great if we could get detailed information. The aim is to get examples with more data in order to be able to analyze the problem even better.

    Requested information can be sent to me via private message:

    - Windows Serial Number (If available)

    - Date of last Windows update

    - Network card type (manufacturer)

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    • WalterB likes that.
    • Hallo zusammen

      Hier der von Microsoft bestätigte Workaround zur Lösung des Problems

      Windows 10_3.1.PNG

      1. Windows Start

      2. Power Symbol - Ein/Aus

      3. Neu Starten

      Gruss

      Samuel

    It looks like the update that is causing the error is not currently installed. Download stops after a while with error message: missing file after approx. 10%. Windows 10 up to date

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    @alx@ wrote:
    It looks like the update that is causing the error is not currently being installed. Download stops after a while with error message: missing file after approx. 10%. Windows 10 up to date


    I also had to choose restart on a notebook, then it worked!

    The update took over ¾ hours.

    https://support.microsoft.com/de-de/kb/3201845

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    Workaround4:

    Assign a fixed IP address or do not use the DHCP server on the Internet box.

    It’s amazing what Microsoft is doing. Even if there is a community, that doesn’t release Microsoft from testing the crap before they deliver it, but you can’t look a gift horse in the mouth.:smileyfrustrated:

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    @80plus wrote:

    I have not yet done the latest update on the WINDOWS 10 PC. Should I wait for the update?


    Either way, you can assign the PC a fixed IP address outside of the router’s IP range beforehand. Importantly, this must not yet be used on another device.

    See example in the picture below.

    PC-IP-Address.JPG

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    My Grande router only recovered after switching it off twice. Problem already yesterday though. Have wind. 8.1 and the connection is running at the moment. Coop also had a connection problem this morning. I hope it stays stable now.

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    Hello Raphael

    I had these problems again and again and had to activate the network adapter as an administrator for ages.

    I now have the Windows 10 Pro Insider Preview Version Build 14986 rs_ prelelance 161202-1928: and this version actually seems to work…all previous previews did not work with the internet connection. Works with both WiFi and Ethernet. Well, no one knows how long…

    Hope this information is helpful for you.

    Greetings mazel

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    @RaphaelG FYI

    @heuby @WalterB Setting the IP permanently is not recommended, see here:

    [https://www.heise.de/newsticker/melde/Windows-10-Computer-vom-LAN-und-Internet-abschnitt-3567942.html](https://www.heise.de/newsticker/melde/ Windows-10-computer-cut-off-from-LAN-and-internet-3567942.html)

    Quote from Heise Online:

    Some users also report that manually assigning a fixed LAN IP address resolves the issue. However, it also happens that despite having previously set up a static IP address, Windows 10 also uses an address from the 169 range, switches back and forth between the two uselessly and still does not have a usable IP configuration. Therefore, we do not recommend this method.

    The cause could be in the quick start procedure of Windows 10, incorrect caching of the IP configuration or incorrect handling of expired DHCP leases. This suggests that turning off the quick start option helps. This may also explain why the problem does not occur at all in some environments: administrators who have switched off the quick start option on the computers they manage do not notice this problem.

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    So for me, two laptops installed the update without any problems, only the internet box was smeared again for 15 minutes:smileymad:

    The problem is that you can’t apparently turn off automatic updates on all computers and have to leave them on standby.

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    @user109

    I was able to solve the problem with fixed IP addresses for two users without any problems!

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.


    @WalterB wrote:

    I was able to solve the problem with fixed IP addresses for two users without any problems!


    It was similar for me.

    Although Heise is admittedly considered very competent and when it says that you shouldn’t use fixed IP addresses, that’s usually well-founded.

    Still, it’s definitely worth a try if the other workarounds don’t work. Maybe Microsoft will get it done by next patch day (December 13th). The whole thing is pretty frustrating.

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    I suspect the problem with the fixed IP addresses may have something to do with activating the quick start because it is deactivated for me and others!

    quickstart.JPG

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    Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    @WalterB it was also in the first sentence that it can work with a fixed IP, but that only partially fixed the problem (it can work, but doesn’t have to) @heuby has already said : Heise-Verlag is a very reputable publisher with IT professional editors who know what they are writing.

    So it’s best to deactivate the quick start function in Windows.

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