Internet impaired via Windows computer
Dear community:
The internet is currently impaired for some customers. There are connection problems on the home network via Windows 10 computers. In collaboration with the manufacturer (Microsoft), we are working intensively on a solution.
We have defined some technical workarounds for this:
Workaround 1:
Reset network settings (Windows 10)
Please proceed as follows:
1. Control Panel
2. Network
3. Reset network
Workaround 2:
1. Enter the following command in the command line: “netsh Winsock reset”
2. PC restart required
**Workaround 3:
**
Restart WLAN adapter (network settings)
It would also be great if we could get detailed information. The aim is to get examples with more data in order to be able to analyze the problem even better.
Requested information can be sent to me via private message:
- Windows Serial Number (If available)
- Date of last Windows update
- Network card type (manufacturer)