Hello everyone,

The disruption has been well announced and our specialists are working to resolve it. Its evolution can be followed on this page.

We thank you again for your feedback.

Cordialement

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Perhaps we still need to increase executive salaries, sorry! from Gentlemen MANAGERS. We promise, everything on colored glossy paper, we cash in and let others realize it. Penalty at the end of the year instead of bonuses. We could thus finance the compensation

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a month later

schafer12

I don’t know what’s going on… there’s a total bug with the channels in the customer area.

Anyone with the same problem? I have subscribed channels that are not part of my subscription, and the teleclub list is completely wrong. Even on the main channels I have a series that has disappeared…Capture.JPG

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    Same at home, all the channels are displayed correctly for 3 seconds then a black screen saying that there is no signal for this channel is displayed while I continue to hear the channel’s broadcast.. .

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    Good evening,

    only in the customer area the TV Guide on the TV is normal nothing to change all the channels are in the order I chose

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    I go into my client space and click on swisscom tv and after subscription I can modify [the packages of channels](https://www1.swisscom.ch/neo/online/public/init.jsf?useCase=TV_COMPONENT_MODIFICATION&keyVersion=1&keyName=sam2neo&encPa rams=LdUx3D9Et3Jg-zfX1CKIpHEQUJdxc2QikijW4t6DfUTvRgGc2f2Ul9cF57FNIAb1jNadEMqnil3lcpa4ofwpfqOz4WpPVZtCMFgBgQctiubSxDeZUuB47tZjNfH8b MVg8jnF2vEaNZtBqf_WsqwSzD34nEGF-vCZILcExrG7ulOagp5QqUokdocxCxj9oWPywA8KFX75U5ZcDQ2-il5jvKTIphOK-wJbDKjFR0fH8a1DLVaIcfENMDlyQ57mdig 4oObIiERMMd8Ku_kuVTrIlc8vMabGE5ZxATLDZ6ZftRF1dW5eVgteXYkMplYSvffX7QHstX9PWecnkmYp6CddZWHHStR0684OCCTN1XIlxD1LR3htgkc-QL5C7ANbiPSK) and it’s been three weeks that it hasn’t been okay??? I called twice and it still doesn’t work, it always gives me commissioned error and it happens:smileymad::smileymad:

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      For my part, I called the hotline because I could no longer watch the channels (black screen with message but the sound was ok), and after waiting a while I had someone who helped me out with the box by 5 minutes. Everything has been normal since then 🙂

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      5 days later

      Good morning,

      In the customer area Swisscom TV the lists of channels still in chaos, subscribed channels which are no longer subscribed and which are in the basic offer

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      Good morning,

      I just went to the customer area and it doesn’t seem to be working correctly.

      I moved the new French channel with those of the same language.

      Then I wanted to record and there a waiting circle turned for several minutes without effect.

      I ended up doing a refresh (F5) and at that point a message came to me asking me to save the changes. Which I did.

      Caramba, I found myself with lots of subscribed channels which were no longer checked and also the others were mixed up….

      In short, my “PERSO” list is completely lost!!!! 😞

      I have IE11 and Windows 7 Pro

      I tried with Firefox to do another test and IDEM!!!!

      It seems that the customer area still does not work…. At least for me

      Should I redo my entire list? If so, it’s depressing…

      Yours sincerely

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      Good morning

      I confirm with several browsers it is impossible to save the modifications and the channels are no longer available on the box since it follows the customer area.

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      Hello,

      Thanks for the feedback. Swisscom support achieves the same result, IE11, Firefox, Chrome.

      I imagine that customer service will go back to red.

      Caramba… we will have to re-address the order of the channels once this fault is resolved 😞

      Happy holidays.

      Show original language (French)

      Hello everyone and thank you for your contributions.

      Since this morning, the disturbance concerning the modification of personal data in the customer area has been lifted: [Disruptions and service notes.](https://www.swisscom.ch/fr/clients-prives/aide/statut- network-services.html)

      The customer portal is now available in full. We apologize for any inconvenience caused.

      Have a happy holiday season everyone.

      Cordialement,

      Show original language (French)

      @StéphanieC Hello

      Well no! All the strings (Swisscom TV) which disappeared in visible mode once checked these ok the checkmarks come, but saving the modifications the wheel turns, turns and nothing happens no modification!

      And with multiple browsers and history cleared!

      Cordialement

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