Hello,

I also called support…. and did the manipulation with support.

After modifying my list I saw my channels unchecked again while the support saw them checked.

So I was told that my browser had to be cleaned… anyway…

With this experience I tried to do the following and it worked for me.

I created my personal list and made changes then saved.

Once registered I called the swisscom list and called back my personal list. Better, a lot better.

Made changes, saved, called the swisscom list and called up my personal list.

Do not save twice at the risk of losing your changes.

Yes, I know, it’s rather long but as far as I’m concerned I achieved my goals.

Good luck.

@Doremi

Dear Sir,

So much the better if it works for you, this is not the case for me despite the fact that I followed the different manipulations proposed. So yes…I’m opening a post, excuse me for expressing myself.
And indeed, it’s good news that not everyone is in the same boat but for others… can’t wait for a real solution.

Will try the uranus technique.

@darkforce07 Good evening

Also tried this solution,

1: change the order of which channels with your TV box turned off (like TEST).

2: save your list the wheel turns.

3: Let the wheel spin for about 5 minutes or more.

4: Exited your browser without logging out of your customer area.

Go check on your television if it has changed.

Cordialement

@darkforce07

Good evening,

No need to blame @Doremi of course it’s painful for those who have problems so you need to be patient and everything will be back to normal one of these days have a good weekend

@Anonym

Hello,

Still impossible to put the order of the channels as desired without it ending up bugging and yet the fault is indeed lifted on your site!!!

I’m missing something, have you thrown in the towel on this problem which seems to affect many more customers than the few people complaining on your forum.

Thank you for your response.

@Uranus Hello

Tried this solution,

1: change the order of which channels with your TV box turned off (like TEST).
2: save your list the wheel turns.
3: Let the wheel spin for about 5 minutes or more.
4: Exited your browser without logging out of your customer area.

Go and check your television to see if there have been any changes.

Cordialement

I’m not picking on anyone, let’s see:smileyvery-happy:

Thanks guys for the various tips. Ultimately, I believe that each case/client has a different method to get there…while waiting for Swisscom to find a “solid” solution.

So I took a new list starting from the basic swisscom list, box turned off, I selected all the subscribed channels and put the channels in the desired order, then saved… everything in the list was wrong again but in the box when turning it on it worked. So since then I haven’t touched anything and it looks like the list is holding up.

@darkforce07

Good morning,

@Doremi

Dear Sir,

So much the better if it works for you, this is not the case for me despite the fact that I followed the different manipulations proposed. So yes…I’m opening a post, excuse me for expressing myself.

Good morning,

Since the problem has persisted for so long, my question may seem stupid to you, but have you called the swisscom technical service?

I also tried all the manipulations described in the various posts and finally called Swisscom. The operator launched 2 updates, reset the router then asked me to delete all my channel lists from the Customer Area and redefine the order in a new list (He insisted on the need to delete existing lists)…maybe not all of these operations work for everyone

@Uranus

Good morning,

Follow the advice of @YariB post from ‎27.01.2017 18:38

_________________________ _________________________

Good evening everyone,

After checks, the problem has been resolved and for those whose problems persist, our technical service will happily contact those still affected.

Would you like to be contacted or would you perhaps prefer to contact us directly.

https://www.swisscom.ch/fr/clients-prives/aide/contact.html

We remain at your disposal.

Sincerely

Swisscom
YariB________________________\ __________________________ _

Best regards

@Cryptonite

Good morning,

Do like this turn off the TV Box completely not in standby then turn off the router wait 5 minutes and turn on the router when it is all turn on white light turn on the TV Box try in the order of the channels on the TV, I I made my list on the TV and with zero problem failure

When I wanted to change the order of channels with the iPad app, it was put in order according to the Swisscom list!!!

Well, I tried to modify my list with the inOne passage.

Well, the technicians have work to do.

If the new channels in the other languages ​​(German and Italian) could be immediately tuned to the right place, a good thirty channels in French uncheck themselves after a while.

When they are placed, sometimes the selection holds during a save, sometimes all of them are unchecked and return at the end of the classification.

Get to work, chefs..