I agree with you. This situation is unacceptable and Swisscom should offer compensation, as would be done in the industry.

A box of chocolate

Good morning,

Best regards

Good morning,
who could inform me about the national outage concerning channel management in the customer area
It’s been 3-4 days since we can no longer modify, save,
THANKS

@sergev

Good evening,

go to My Swisscom assistant if you don’t have it download My Swisscom Assistant all the breakdowns are there and if you have problems at home it fixes them

Good evening,
Using my assistant will not correct the problem! This is a problem at Swisscom which prevents changes in the customer area. And it lasts…lasts….

Indeed it lasts for a long time….. I am disappointed by Swisscom

It’s been almost a month and nothing.

How is it possible? Not even free channels so that we close our eyes…

@NathalieSI

It’s really a bit light…

We could understand the breakdown and excuse its completely abnormal duration (for No. 1!) if the information was nicer and less haughty!!!

Even the subject appears to be resolved: a shame!

An idea for compensation…a free Internet box 2 even for former customers…

who had to be patient!!

Hopefully the new year will be better!

kind regards

JPF

@Jean-Pierre_Feron Hello

will write

Even the subject appears to be resolved: a shame!

Did you find this information where?

Jean-Pierre_Feron

Nothing to do with the breakdown! The customer accepted the solution to this outage in this case the contributor @fcarrasco who accepted the answer given by @NathalieSI Community Manager

@Jean-Pierre_Feron

Good morning,

You want to have it both ways, but you shouldn’t exaggerate

@darkforce07

Good morning,

I know that, he asks where to find out about breakdowns My Swisscom Assistant displays all breakdowns

Network and Service Status

@jojoh @Doremi

The solution was…

“we have known since 14.12 that there is a problem!!!”

You might think that the solution is sought in India and that it is sent by boat (rowing!):smileyvery-happy:

Enough discussion!

Days since it doesn’t work anymore…..

no communication regarding the duration

I find it really unworthy of the way we are treated

DUREE INDETERMINEE.

days and days it no longer works

unworthy management of suppliers, lack of communication, of competence, to resolve this unfortunate problem,

Good morning,

@sergev I would rather say weeks… Well there were the 2 weeks of vacation between 2, but it’s still starting to get really long since December 9… The list of default channels of Swisscom is really not practical to use, the French channels are scattered all over the place, in short it’s hard to find your way around!

Doremi

Error solution announced for this evening!!!

hope: