Router issue still "configuring"

Good morning,

I have a line on which the internet worked well with a Centro Piccolo. One fine day, when opening the internet page, the message: “your modem is being configured, this could take 2 to 10 minutes” was displayed (with small green dots showing that it is progressing, but that does not It doesn’t move forward. The page has a ©2013, which is rather old. No way to get out of it Then, after a while, there is a modem installation failure message, which I don’t know. attach a photo as an exhibit attached The links above do not work After hours of swisscom on the phone who does not understand where the problem comes from (all the lights are green), after a thousand manipulations.

they offered send me the latest internet box standard. This one sends me the same message. Via iPhone, there is no way to go to an internet page using the Wi-Fi of this connection. The internet box tells me on its page that “everything works perfectly fine”. I also specify that the page.

Without a solution, I am thinking of returning the new internet box and permanently cutting this line.

Thank you have a good evening

Hello and thank you for this response.

Unable to reach the configuration page, an error appears. I’m reaching my limits on how to resolve this and so is Swisscom!

Good evening,

So yes, everything is in order, but the case has destabilized more than one. Basically, we simply had to configure the router as an ADSL router (since we are still using ADSL here), something that is done less and less and even less with an internet box. So a technician came… to quickly call the call center who was responsible for changing the router mode, since technically everything was ok (he had a ticket that the line was crossed…). I will also give you the details of the serial number of the internet box, the color of which no one has ever seen.

It’s good that it’s resolved, afterward it’s true that it’s been a lot of time for a technical problem which should have caused Swisscom to tilt, even if apparently it’s rare, in 5 contacts and 5 months, no one has find. (I called again last night because I felt that having a technician come on site was not absolutely necessary). As a result, the internet box has doubled the reception speed of this good old ADSL on this old line, all’s well that ends well.

In any case, thanks to the forum, it’s easier to follow a problem as such here, rather than re-explaining everything each time.