Powerline - No connection

    • Good morning,

    Currently configuring a brand new PC, connected to the Internet via Ethernet via an “old generation” Powerline kit ([those with the red/green bands](https://www.swisscom.ch/dam /swisscom/fr/res/hilfe/swisscom-tv/Anleitungen/einrichten/Powerline_03.2011_fr.pdf)), I suddenly found myself without Internet connection.

    In the Network and Sharing Center, I get the message “Local area connection does not have a valid IP configuration”. I started by telling myself that the network card was perhaps faulty but by pinging 127.0.0.1 ([as advised there](https://community.swisscom.ch/t5/Discussions-sur-l-Internet /Ethernet-IP-invalid/m-p/393503/highlight/true#M8897)), I was able to verify that the network card did not have issue.

    I then tried to connect with my Xbox One (which has been connected via this Powerline since I got it, so far without problem) and again, I have no connection either.

    So I tell myself that the problem certainly comes from my Powerlines and I check them. And I notice that on both of them, the “Powerline connection” light (the house icon) is off. Not orange or red, completely off.

    I tried unplugging/replugging them. To reset them… but nothing.

    So I conclude that one or the other is dysfunctional… but not being an expert, I prefer to check here if my diagnosis is a priori correct or if it could be something else.

    I specify that the two Powerlines are connected alone to their respective wall socket (the transmitter on an extension cord because the socket is not directly accessible, but no other device is connected with it).

    And aside from this new PC being setup, I haven’t made any changes to my network in quite a while.

    Thank you in advance for your feedback. 🙂

    Show original language (French)

      • Shiva

      • Solutionselected by Shiva

      Thank you for your answers. I was able to get them working again by going methodically.

      1. I plugged them in alone (without another device plugged into them, without a network cable connected) in the same room (2 sockets side-by-side) and I was able to pair them correctly (green Powerline light)
      2. I put the receiver (green) back in its original part: still ok.
      3. I reconnected my devices that were plugged into it: still ok.
      4. I reconnected the network cables: still ok.

      And everything works like before!

      Thanks again. 🙂

    Good evening,

    Have you tried the Pairing button again, as indicated on [page 4 of the user manual](https://www.swisscom.ch/dam/swisscom/fr/res/hilfe/swisscom -tv/Anleitungen/einrichten/Powerline_03.2011_fr.pdf) of your Powerline kit?

    I would suggest that you try to pair the 1st Powerline unit and the 2nd again, so in pairs only, to begin with, up to two LED indicators (“Powerline Connection (pictogram - Home)” and “Operation (pictograme-power-on) /off)”) of each unit are green.

    And then, and only after, add the 3rd.

    Good luck!

    [ added 08.08.2016 - n.b/p, modified the opening of the line ]

    Thank you very much for sending me your Like! 😉

    Show original language (French)

    @Shiva, hello, connect your powerlines to the same socket so that your two devices are on the same electrical group. If no LED lights up, it’s not OK, if the red LED lights up, carry out the manipulations. indicated by tn Good luck

    Show original language (French)

    Thank you for your answers. I was able to get them working again by going methodically.

    1. I plugged them in alone (without another device plugged into them, without a network cable connected) in the same room (2 sockets side-by-side) and I was able to pair them correctly (green Powerline light)
    2. I put the receiver (green) back in its original part: still ok.
    3. I reconnected my devices that were plugged into it: still ok.
    4. I reconnected the network cables: still ok.

    And everything works like before!

    Thanks again. 🙂

    Show original language (French)