We are very satisfied with their service. It was complicated for Swisscom too, but a great solution. Thank you very much.

Good day

We are very dissatisfied. We were promised a form that we should fill out. Never arrived. We wanted to change the address so that the cell phone number also goes to the same address! At the same time, we discovered that our new email address didn’t work, even though we reset everything as they wanted. This is very annoying. Please change that. We want to benefit from the offers specified. Thanks for your quick processing. Paul Amstutz

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@copaamstutz wrote:

Good afternoon

We are very dissatisfied. We were promised a form that we should fill out. Never arrived. We wanted to change the address so that the cell phone number also goes to the same address! At the same time, we discovered that our new email address didn’t work, even though we reset everything as they wanted. This is very annoying. Please change that. We want to benefit from the offers specified. Thanks for your quick processing. Paul Amstutz

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@CapsLock wrote:

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Well explained, quickly completed but no changes are necessarily desired.

Kind regards

M.Vezényi-Prince

On March 23, 2016, I went to Les Eplatures in La Chaux-de-Fonds because I had lost my cell phone (Emporia brand) with a prepaid card. I was well informed and I really appreciated the return of the virtual sum on my new laptop, same brand. The only criticism to make to you: why not have a branch in town, I live on the other side of town and don’t have a car.

With my best regards.

Monique Vezényi-Prince

Yesterday’s switch from ISDN with SME Office to My SME Office M with TV 2.0 was carried out by the Swisscom technician with good technical expertise and very quick work. His willingness to respond to our questions and requests was exemplary. In finding each other we were served with complete satisfaction. Thank you very much.

N.B. We are enthusiastic about the product solution and it convinces us. New from 2017; as a small SME with an office in-house.

The problem has been eliminated. Thanks R.Pawela

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After several telephone inquiries/complaints, a service technician (Mr. Fernandes) visited us yesterday. He very friendly asked about our complaints, measured the cables and found them to be OK.

Since he couldn’t solve the problem, he called it a few days ago. The TV box sent to the service (8088800800) was replaced and replaced with a new device. Lo and behold, it works.

We would like to thank Mr. Thank you Fernandes and the various consultants on the phone for their friendly and patient answers.

Best regards

Gwundernase

Good afternoon, your Mr. Kieser helped me very quickly and competently with the telephone problem. He is an expert in his field. I’m glad that Swisscom has good people. Thank you very much. Erhard Meyer

Good evening, your Mr. Kieser helped me solve my problem quickly and competently. I am grateful that Swisscom employs such good people. Thank you very much.

In case of disruptions - and we’ve had these a lot lately - the people on number are 0800800800

very helpful, friendly and patient. But the one sent to us yesterday was absolutely top class

Technician Petra Roth. She took on our problem in a very friendly and competent manner and didn’t let up until our internet and thus also the landline telephone connection and TV were working properly again.

The iPhone purchased in January 2017 is completely unusable, which was discovered in your customer service center. Service was friendly and competent. I was given a replacement iPhone until the new device was ready. I expect that I will be helped with the installation of the new device or that certain apps will be loaded again.

You don’t need to install anything, nor do you need any instructions or help.

If you regularly back up your iPhone via iTunes, in the event of a defect or device change, you can simply upload it to the new device and you will have a “clone” of the old device in just a few minutes.

Your technician was here yesterday and checked the connections and replaced materials. He got here quickly, was very nice and got the job done quickly. Kind regards F. Casmiro

Good day

Thank you very much for your prompt response by sending the

Service technician Mr. Hermann Bolliger!

He is extremely competent and he was able to give me access to Swisscom,

produce shortly.

It was very easy for me to switch to Swisscom because UPC Cablecom

blocked for 6 weeks.

They made me believe that I would have the bills for two months

not paid, but I was able to prove with receipts that these invoices were paid!

They couldn’t even find my payment receipt…

A very satisfied new customer greets you warmly

Dr. Walter Honegger

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Swisscom

The advice from Ms. Spiess was very good. We got a longer return time from 3 to seven days and it’s even cheaper (from 109.00 to 100.00 francs per month).

The trigger was an advertising letter that said we now had larger capacities, which is not the case for us.

Thank you again and kind regards

Pfiffner Arnold