It’s about the 2 landline telephones “DAVOS” that were installed on January 5th, 2017 and are not working properly. They have already been in the Swisscom shop several times, the problem is that the missed calls do not appear on the display, so the technician tells me that this is the case The Davos phone is not there, but it is there, after the Swisscom shop the problem went away for about 2 days and the missed calls were displayed. After today’s phone call with your technician, the message “no call list is available” appears in the menu.

I have been a Swisscom customer for many years and am very disappointed with their services and the technician, who wasn’t very friendly either.

I have to mention that most of the internet and computer service technicians that I have used several times were very competent and friendly.

Best regards

J. Künzler

And what are we supposed to do with this post here in the “Customers Helping Customers” forum?

Please contact the Swisscom Helpdesk on 0800 800 800.

Last week I received an iPhone as a gift from my son. Since this was new territory for me, I went to the Swisscom shop in Uster. There I was served, informed and trained very competently and friendly by Mr. Nicolas Farsatis. Even when I went by a second and third time during the week, Mr. Farsatis was very patient with me, which was very pleasant. It certainly won’t be the last time I need his help and I’m very grateful for it. If all of your employees are so competent and friendly, you can consider yourself - and all your customers - lucky

Best regards

Gigi Menard
Brandstr. 31
8610 Uster
Tel. 044 910 56 58

Their service technician was great. Thanks again

We are very satisfied with their service. It was complicated for Swisscom too, but a great solution. Thank you very much.

Good day

We are very dissatisfied. We were promised a form that we should fill out. Never arrived. We wanted to change the address so that the cell phone number also goes to the same address! At the same time, we discovered that our new email address didn’t work, even though we reset everything as they wanted. This is very annoying. Please change that. We want to benefit from the offers specified. Thanks for your quick processing. Paul Amstutz

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@copaamstutz wrote:

Good afternoon

We are very dissatisfied. We were promised a form that we should fill out. Never arrived. We wanted to change the address so that the cell phone number also goes to the same address! At the same time, we discovered that our new email address didn’t work, even though we reset everything as they wanted. This is very annoying. Please change that. We want to benefit from the offers specified. Thanks for your quick processing. Paul Amstutz

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This isn’t about support, it’s about customers helping customers!

Support is 0800 800 800.

Welcome to the customer-help-customer forum. Use the expert knowledge of other customers. Discover tips and tricks, exchange ideas on digital topics or support the community with your knowledge.

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@CapsLock wrote:

Receive via SMS, rate the contact…

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Well explained, quickly completed but no changes are necessarily desired.

Kind regards

M.Vezényi-Prince

On March 23, 2016, I went to Les Eplatures in La Chaux-de-Fonds because I had lost my cell phone (Emporia brand) with a prepaid card. I was well informed and I really appreciated the return of the virtual sum on my new laptop, same brand. The only criticism to make to you: why not have a branch in town, I live on the other side of town and don’t have a car.

With my best regards.

Monique Vezényi-Prince

The problem has been eliminated. Thanks R.Pawela

This post has no content.

After several telephone inquiries/complaints, a service technician (Mr. Fernandes) visited us yesterday. He very friendly asked about our complaints, measured the cables and found them to be OK.

Since he couldn’t solve the problem, he called it a few days ago. The TV box sent to the service (8088800800) was replaced and replaced with a new device. Lo and behold, it works.

We would like to thank Mr. Thank you Fernandes and the various consultants on the phone for their friendly and patient answers.

Best regards

Gwundernase

The contact with 0800 800 800 to get a cheaper subscription for my cell phone was positive. The lady was able to convince me with her suggestion. I took out the new subscription immediately over the phone.

Good afternoon, your Mr. Kieser helped me very quickly and competently with the telephone problem. He is an expert in his field. I’m glad that Swisscom has good people. Thank you very much. Erhard Meyer

Good evening, your Mr. Kieser helped me solve my problem quickly and competently. I am grateful that Swisscom employs such good people. Thank you very much.

In case of disruptions - and we’ve had these a lot lately - the people on number are 0800800800

very helpful, friendly and patient. But the one sent to us yesterday was absolutely top class

Technician Petra Roth. She took on our problem in a very friendly and competent manner and didn’t let up until our internet and thus also the landline telephone connection and TV were working properly again.

The iPhone purchased in January 2017 is completely unusable, which was discovered in your customer service center. Service was friendly and competent. I was given a replacement iPhone until the new device was ready. I expect that I will be helped with the installation of the new device or that certain apps will be loaded again.

You don’t need to install anything, nor do you need any instructions or help.

If you regularly back up your iPhone via iTunes, in the event of a defect or device change, you can simply upload it to the new device and you will have a “clone” of the old device in just a few minutes.