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Destauneu27

@Destauneu27

perform a complete reset of the WLAN Box before synchronisation

perform the 1st synchronization with the router using the Ethernet cable

then position the WB2 at the desired location in the home, and follow the procedure:

1. Connect the WLAN-Box to the power supply in the desired location.
2. Switch on the WLAN-Box and wait two minutes.
3. Press the plus (+) button on the WLAN-Box and the Internet-Box plus (+) button within two minutes to pair the two devices. Repeat this step for all WLAN-Boxes if you wish to install more than one.

As soon as the status LED of the WLAN-Box lights up white, the installation has been successfully completed and your WLAN-Box is ready for operation. Does the status LED light up red or blue? The PDF(opens in new tab) shows you what the LED means (page 3).

Whether the WLAN-Box is connected to the Internet-Box via WLAN or Ethernet, a pairing is required to transfer all Internet-Box settings to the WLAN-Box.

An additional WLAN-Box

You can add a maximum of four WLAN-Boxes to your WLAN network. It makes no difference whether you connect the various WLAN-Boxes via Ethernet or WLAN. Leave 1 or 2 rooms between the WLAN-Boxes for the best possible WLAN range. Thanks to mesh technology, the WLAN-Boxes automatically connect to the best WLAN connection in your household.

To install an additional WLAN-Box, follow the steps under “WLAN set-up”.

for more informations consult this page
WLAN-Box positioning & setup – Help | Swisscom

if the problem persists, call in Swisscom experts

Technical support with My Service Swisscom My Service: Expert help | Swisscom
Need help with a technical issue or with setting up or installing a device? Or do you have questions about the applications? Our My Service experts can provide support for technical problems with your digital devices remotely, at a Shop or in your home. We are here for you.

Call us now on our free hotline. 0800 822 830