Great, since about 4:00 p.m. I finally have my channel list back in order as it was before, without having to do it myself.:smileysurprised:

So the box works again, but the transmitter still doesn’t work. Now it no longer says 1000, 1050 etc. but the name is not there on any station, please wait everywhere, and it has probably already been 20 minutes. long. And the order isn’t right either. Hope it works today.

Greeting

I was able to watch TV normally around 10 p.m. last night, and from 6 a.m. this morning too. I wouldn’t have known about the problems if I hadn’t read it by chance.

I would like to point out right away that I have been a very satisfied Swisscum customer so far.

I also had big problems on Sunday and now the total failure yesterday!! In the middle of the film, the screen went black and an error message appeared: Power loss, please check cable!

Restarting the TV-Box didn’t work at all and when the router was restarted the “Internet” light now lit up red!

The Swisscom service was available, but the employee was so listless and lazy that I wanted to hang up - but who knows whether you’ll even get someone back on the line!!??

After what felt like an hour of silence and unfriendly instructions, it finally came out that I would probably have to wait at least 2-3 days until the technician checked the cables - Original sound: You probably have no other choice, I’m just doing my job here , unfortunately!! - OUTRAGEOUS!!!

I’ll probably have to complain in writing…:smileymad:

Great, now it’s hit me too, total focus! I don’t think it will be long before an angry Swisscom TV mob storms the Swisscom headquarters! tomorrow’s television???? probably from the day before yesterday! This series of mishaps just pisses me off! I want my old cable network back! The time was nice without HD TV, with 20 channels and without restarting and updates!

Well, unfortunately for me too. Despite numerous restarts, still no picture. After the outage on Sunday and the messed up channel order, nothing works anymore. Very annoying if you were looking forward to a cozy evening watching TV:smileysad:

On Sunday I felt the same as many of you, and this evening I wanted to watch one of my recordings and pressed play, and what happened? Yes, what, exactly, nothing at all… what’s going on?

There is only one alternative for me: “Buy a receiver” Swisscom TV announce! I’m tired of worrying every evening about whether I can watch TV or not. In addition, there are always image disturbances in general…

Just sickening.

The update probably came too early.

Of course the picture is much better now. Small misfires and small or even larger problems make the whole thing tedious.

When I hear about failures and other problems, I can say that I’ve been lucky so far.

When I read on digi-tv that 2.0 worked without any problems on several thousand STBs, I can see some question marks.

Anyway.

Something else surprises me.

Can you say with total failures which region you come from and what IP you have (do not specify the last digits before the period)?

Question to rene77 and uriella:

Do you turn off the box completely or was there another reason to restart the box?

According to my information, the error only occurs when the box or router is restarted.

I can watch TV again, but I can’t play the recordings, there’s no chance…

I restarted it because the recordings didn’t expire. Since the problems were on Sunday, I thought this would be best. I’m still waiting…can someone tell me again how the update is done? 3 times switch or 4 times? Wait until the clock is displayed or switch it off straight away? Thanks

hello andresF

Yesterday the box worked normally, except that all the channels were still shifted. I turned it on normally today and nothing worked. I then turned the box off several times using the toggle switch and turned it back on again after about a minute. Then I switched the box off again using the toggle switch, restarted the modem and then the box again. radio works, but unfortunately everything else doesn’t!?

Hello Uriella,

Thank you very much for the explanations. This confirms that the boxes that are not switched off are working properly.

I’ll keep you updated

Well, we got hit too…

At first the recordings didn’t work. Since the same recordings were made yesterday, I thought that it couldn’t be due to the problem. So, Box restarted and since then it’s been a dead end…

I’ve never heard of an update…

Really annoying, especially since the problem should be known… it can’t be that they haven’t been able to fix it since SUNDAY

oh wonder! After a lot of persuasion and patience the box is working again! hurray let there be light or picture 🙂

Nice:smileyhappy: congratulations

Did you restart the box again, or did it just come back?

It can’t be that you can’t turn off the box without having to worry that nothing will work afterwards!

In any case, I always unplug the television and the system when I’m not at home.

I’m also stuck today because of the TV. And the fact that the customer has to find out for themselves instead of being informed on the Swisscom and/or Bluewin website is really professional-like.

I also find it a bit strange that you shouldn’t turn off the box… I mean, hello?

Nothing should happen there and if my recordings don’t work, then I’ll hardly run to the Internet first and find out whether the Swisscomers have botched something again…

Still nothing works…