put back the box 5 because everything was working fine and following several power cuts, storms, etc., the box doesn't want to restart.

Phoiguanmoi78 · 2. Jan

put back the box 5 because everything was working fine and following several power cuts, storms, etc., the box doesn't want to restart.

As I was told to do, I stopped it several times for 10 minutes or even 15 minutes but to no avail. Could you please give me a telephone appointment for tomorrow around 2.30 pm. My phone number is 076 388 86 26, my customer number is 933 45 268. Many thanks in advance.

Georges DE SIEBENTHAL, ch. de la Verne 10, 1073 Savigny

2. Jan changed by Phoiguanmoi78

Stephan_76 · 2. Jan

Hello @Phoiguanmoi78

No, we can’t. We are customers like you. By the way, it’s not very smart to post your phone number, address and customer number in a public community. The whole world can see that. You should definitely change your post via cogwheel and remove the data.

Stephan_76 · 2. Jan

Hello @Phoiguanmoi78

I forgot something else. You can contact Swisscom via:

https://www.swisscom.ch/fr/clients-prives/aide/contact.html#cascadingTabs%5Binner%5D=tab_1643987705962&cascadingTabs%5Bouter%5D=tab_1643984309833

contact. If you select 1. faults & defects and 2. blue TV, you can also arrange a callback.

This is the official customer service.