As for the box, I’m not sure what I have. According to “My Swisscom” it is Swisscom Box 1, but that may just be a number and not the type. Sorry.

In the meantime, I had a long conversation with an expert from Swisscom who took a close look at my problem. He could see that for me the “system” (whatever that is) was deleting individual episodes on its own. The error or bug or whatever occurs sporadically it seems.

We reset the box and the router because you have to do that before the next level of experts takes action. They’ll mirror the contents of my memory and then see if they can figure out why the “system” (sounds a bit like Terminator) simply deletes individual episodes. After an initial overview, I’m still missing episodes from two series from two different channels. I don’t know which system the “system” uses to delete me. 😉

But the positive thing is that the hotline takes care of my problem.

Many thanks! I think I have a 3rd generation box when I compare the look of my box with your illustration.

The expert from the hotline called again last night to clarify a few questions (my settings are all correct) and he promised me that he would continue to look into my problem. I feel like I’m an isolated case.

Of course, it’s almost flattering to have an “exotic” problem. This at least shows that I didn’t call the hotline because of something trivial, but I would like to know why the “system” deletes episodes and how I can prevent it.

I’m now waiting for further information.

Thanks. Yes, I thought that too. I now know a little more for the next crisis. 😁

Freifiepiepp53

Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.

Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.

Once again an action by the “system” that I didn’t ask for.

Freifiepiepp53

Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.

Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.

Once again an action by the “system” that I didn’t ask for.

Stephan_76 Thank you! Switched back to German immediately. I don’t know why Swisscom thinks I want to communicate in English.

Cabonesha Exactly. I noticed that too. Extra ugly with long links instead of buttons.

Cabonesha There’s a series on BBC that’s affected: “Moonflower Murders”. The last episode is deleted every week (which really annoys me because I was looking forward to this series). On ZDF it’s “SOKO Wismar”. The last episode also disappears every week.

I’ve also noticed that some of the series names are wrong. Season numbers are sometimes incorrect, e.g. in the current season of “SOKO Wismar”. I don’t know whether this is the reason for the deletion. “Moonflower Murders” is the sequel to “Magpie Murders” and is listed as season 2, but has a different title. Apparently this is too much for the “system”.

Mehago33

Nothing is solved. I’m still waiting to hear back from the department responsible. In the meantime, I’ve called customer service twice, where the first time they didn’t know anything about my problem until I pointed out to the advisor that there must be a thick dossier on my case. Only then did he understand what it was all about. They were working on a solution and the department responsible would contact me by phone immediately. No such luck. A week later, I rang again. This time I was told that the department responsible would get back to me when they had solved the problem. That was a fortnight ago and no-one has got back to me. What I have learnt, however, is that I am not the only one to whom this happens. And you can confirm that from your own experience.

The whole thing annoys me. It’s one thing that there are technical problems, but I find it scandalous that customers are simply left waiting in the void and waiting forever for a response. Also because I don’t know whether the “system” will delete something again soon.