My Security

    • Hello

    I am protected with My Security from Swisscom. Too well protected. Last week I wanted to buy 2 tix for the Campions League online when the system blocked me. Allow site didn’t respond so someone else bought my 2 Tix. Why couldn’t I trust the site during the purchase process? Where else can I do this if not during the purchase. How can I avoid this hurdle in the future?

    Thanks in advance.

    Kind regards
    Mark

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    • It’s best to contact F-Secure support straight away, because Swisscom support doesn’t know about this third-party product either, so it’s better to save yourself the huge queue times at the Swisscom hotline that are currently caused by mail migration 🙂

    Why do you do this to yourself and use additional, unnecessary and often problem-causing security software?

    The original Defender protection from Win10/11 protects very well and is perfectly integrated into the system

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    ….keep on rockin' 🤘🏼🤘🏼🤘🏼

    @Bernie63 wrote:

    How can I avoid this hurdle in the future?

    This very question has been answered with our contributions 😉

    @Bernie63 wrote:

    Thank you very much for the advice, which unfortunately doesn’t answer my question.

    But it solves the problem sustainably 😉

    Show original language (German)

    ….keep on rockin' 🤘🏼🤘🏼🤘🏼

    which unfortunately doesn’t answer my question.

    Yes, of course.

    Future ticket purchasing problems caused by bad security software can be avoided by removing the bad security software beforehand.

    The money you save can then be invested in more tickets.

    Show original language (German)
    8 days later

    Thank you very much for all the contributions. I would like to clarify my question again here. How can I allow the site? You can click on the field during the purchasing process but it doesn’t respond. Why can’t you allow the site to be trustworthy during the purchasing process? Throwing out Internet Security solves the “nice and dirty” problem, but it doesn’t answer my question.

    Show original language (German)

    Hi @Bernie63

    Nobody here knows that because none of us use the product 😉.

    If you really want an answer to this specific question, your only options are Help and support.

    LG

    r00t

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    Hello @Bernie63

    invested the time in a quick Google search:

    In the My Security app you can allow websites and applications that have been blocked by mistake.

    For software applications: Go to “Settings” ​ “Viruses and threats” ​ “DeepGuard” ​ “Show blocked applications”. Select “Allow” on the blocked application.

    For websites: Go to “Settings” ​ “Safe Browsing” ​ “Browsing Protection” ​ “Show website exceptions”. Enter the website under “Add New”. Alternatively, you can also select the page in the “blocked” tab and allow it.

    Show original language (German)

    Lesen, was auf dem Bildschirm steht.

    It’s best to contact F-Secure support straight away, because Swisscom support doesn’t know about this third-party product either, so it’s better to save yourself the huge queue times at the Swisscom hotline that are currently caused by mail migration 🙂

    Show original language (German)

    Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom