Internet speed less than 1 Mbps

Tilaujeu31

My first, and probably last, post as I have cancelled my Swisscom subscription due to often having Wi-Fi speed of less than 1 Mbps, and never more than 5 Mbps plus now Swisscom is increasing the cost of my package!

TWO YEARS ago Swisscom installed a fiber optic cable all the way into my house. However, Swisscom refuses to turn on this service while they prolong a court case over the fees they want to charge other suppliers using their line. When will Swisscom return to having customer service a priority?

Black Mamba

@Tilaujeu31

Optical fibre access availability, OTO ID Check − Help | Swisscom

We are not able to give you a specific date for when the optical fibre network will be completed in your area. Technical difficulties and objections from local authorities or property owners can lead to delays at any time. The completion date can only be estimated more accurately as construction progresses.

for more information contact Swisscom Hotline

Residential customers: contact us via call, chat, text | Swisscom

bitracer

You gave up too quickly, we could have helped you with the WiFi speed.

I would distinguish between business decisions and service. While not everybody would agree with every business decision, service is generally pretty good with Swisscom.

bitracer

If you would still like to try to fix your WiFi, please share some details. For example which Internet-Box you have, what kind of service (DSL, Fiber), some info about the area you’re trying to cover and with which devices you’re experiencing this problem.

Tilaujeu31

Thank you for the help offers. However, over the past years, my ever worsening internet speed with Swisscom has been investigated by Swisscom, both remotely and on-site. The problem is 2 fold. It seems that the aging copper wire will not be serviced pending some day the fiber optic connection installed by Swisscom 2 years ago being activated. Secondly, a 4G/5G booster is not an option as the Swisscom mobile signal where I am is virtually non existent. BTW with my Swisscom internet speed at the moment being 0.7 Mbps I am writing this using my mobile 5G signal with Sunrise.

bitracer

Fair enough. I hope this issue can be resolved soon.