@VOR

Even without a direct email address… every company can get rid of its customers’ frustrations enough. The media has already jumped on board. Do you think Swisscom doesn’t know anything about this? Customer satisfaction is always very important. But it’s only logical, everyone is never always happy. If subscription adjustments are made that lead to a price increase, it is also clear to companies that many will certainly not make any leaps and bounds. The calculation is always very precise. The companies know full well that people are very lazy about change. Most won’t switch to another provider and the people who do switch… tough luck. With generous discounts and a 3-year minimum term, new customers are constantly being gained who will hopefully stay after 3 years.