But what are you supposed to do? It is just the way it is. The customer now has it in his or her own hands to decide what he or she wants to do. Bite the bullet and pay more, cancel the multiroom option and only use 1 TV box or change provider completely. Most people probably don’t have the right subscription for them anyway, many pay too much or for services that they don’t use at all or only use very rarely. It certainly can’t hurt to compare the offers and prices in general at the moment. It is not uncommon for you to be able to pay far more than just under 5.00 per month. the Multroom Max costs more. But the magic word is “act”. Because nothing comes from nothing.
@VOR wrote:
Despite relatively simple tips, the fact remains: customer loyalty is being abused here. Point.
Yes, but let’s be honest… What do you expect? We can’t say that you just have to do this and that quickly as a trick and you will continue to pay the old price. Well, it’s just the way it is and it affects us all and no one can change it. There are many other things that sometimes don’t suit me at all! In the current K-Tip I read that the most you can do is inform the hotline that you don’t agree with the increase so that the contract continues under the old conditions until one party terminates it. The only problem is that sooner or later Swisscom will terminate your contract. I think it’s as certain as Amen in church. If you cannot accept this, you are free to choose another provider that better suits your needs. Point.
In this case I didn’t expect anything from the community, I just expressed my opinion like others have done. And of course I was also interested in the reaction to the SC’s action. I thought it was audacious to sell the price increase as an update/modernization of the offer, even though it was clear at first glance what it really is. By the way: I will neither cancel nor switch to Wingo but will keep the second box and pay the surcharge. The issue is now closed for me.
24 days later
5 days later
I have another comment that has nothing directly to do with the topic. As with many other larger companies, it is no longer possible to address reactions directly to SC by email. In the community, SC is not forced to give an answer. This actually contradicts the basic principle of a service provider. As such, I have to be interested in what my customers think about changes. Of course, this means a certain amount of effort for the provider, but the advantages should actually outweigh them. One could interpret this to mean that the supplier is not interested and thus shows the behavior of a monopolist.
But there are also other contact options instead of email!
https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Even without a direct email address… every company can get rid of its customers’ frustrations enough. The media has already jumped on board. Do you think Swisscom doesn’t know anything about this? Customer satisfaction is always very important. But it’s only logical, everyone is never always happy. If subscription adjustments are made that lead to a price increase, it is also clear to companies that many will certainly not make any leaps and bounds. The calculation is always very precise. The companies know full well that people are very lazy about change. Most won’t switch to another provider and the people who do switch… tough luck. With generous discounts and a 3-year minimum term, new customers are constantly being gained who will hopefully stay after 3 years.