@Bisseuchuf18 Is it marked “Updated” or not?
If the version of SW on the remote control is not the same it is simply because we do not have the same version of TV-Box.
DanielD
Hello @Pleickuhaff16
Try unplugging the TV box, removing the batteries from the TC for 30″ and putting them back in. Then plug the box back in to start again. If it still doesn’t work you will have to do a Reset (the hole below) of the TV-Box to reset everything and recouple the CT.
DanielD
Hello @Jiedaullei52,
Try connecting once via LAN and doing a RESET with a sharp object. When everything is back to normal, you should be able to connect to wifi again.
Cordialement, Prelude
It’s worth a try, but you might as well put all the chances on your side by doing a complete reinstallation in the right order. The router and the TV-Box must be connected directly with a LAN cable.
Turn off the TV-Box, the router and unplug the power from the TV.
Then turn it back on and reset the router. Wait until it has completely restarted.
Plug in and turn on the TV. Select the HDMI channel to which the TV-Box is connected.
Turn the TV-Box back on and use the reset hole to reset it.
This procedure is the equivalent of a new installation. Fingers crossed 🤞
DanielD
hello, I have a big problem with the new update, I no longer have the long Arabic version and I find that it is very serious. I couldn’t connect to my Netflix account and I find that there is a serious subsi with this new version 😡😡can you tell me how I pay my subscription each month without which I can use because for me when I put it comes out of the box xxxxxxxx I contact swisscom he told me they will call you back but I don’t know after how long I want I must be very above this version and it’s a serious error sorry for telling this truth thank you for your understanding
Good evening @DanielD, I was not able to try the procedure because I was going on vacation. I just went through the whole re-installation process, but I still have these micro-cuts… can you tell me what I can do to resolve this problem. It’s starting to get annoying. Thank you for the support.