@Frullimme15 Hello

You need to consult the TV’s instruction manual. If it’s the case remote, what exactly do you want to do? Or, what is not working?

This is a forum where customers help customers, we are customers like you and no one will call you back here, you can contact the hotline 0800800800, I also advise you to remove your name from your post, this is a public forum where everyone can read, the number could be misused.

Hello, I am on the screen updating the remote control but I can do nothing, no action

So there is an update pending? Normally you just need to press OK.

DanielD

Good morning,
If I understand your explanations, if it’s version 6 etc… and it doesn’t say “update” or something like that, is it OK?
Thank you and have a nice day

@Gipsy66 The screen directly indicates whether the SW is up to date.

DanielD

What is this new update SW 6.0.42?

Is there anything to click and update?

I’m like you, I don’t see the update button?

I’m in front of this menu, is there anything to click this update?

@Bisseuchuf18 Is it marked “Updated” or not?

If the version of SW on the remote control is not the same it is simply because we do not have the same version of TV-Box.

DanielD

Hello, I can’t update the remote control and I’m stuck at this step! The remote control does not respond to start the update.

Hello @Pleickuhaff16

Try unplugging the TV box, removing the batteries from the TC for 30″ and putting them back in. Then plug the box back in to start again. If it still doesn’t work you will have to do a Reset (the hole below) of the TV-Box to reset everything and recouple the CT.

DanielD

OK, thanks a lot

Great. Since the update I can no longer connect to wifi…

Hello @Jiedaullei52,

Try connecting once via LAN and doing a RESET with a sharp object. When everything is back to normal, you should be able to connect to wifi again.

Completely agree with your comment

Hello, since the update, I have had problems with the box. I have 2 second micro-cuts that happen every 10 seconds. Is this a known issue? What is the solution? I’ve already tried resetting everything, it doesn’t change anything. THANKS

Hello @Zeimmauvu59

Did you also restart the router?

DanielD

Yes, I restarted the router (power off/on). Should I do a full reset?