Good morning

First of all, I would like you not to decide to address me unilaterally, since, to my knowledge, we have never met or interacted in the past.
That said, the problem is that even Swisscom’s communication concerns a unilateral decision to change the current situation that I am forced into, which may work in a monopolistic type regime, but not in a free market.
I have been a customer of Swisscom for countless years and this is the first time that I have felt that my rights as a loyal customer have been treated in a manner that is, to say the least, invasive.
I do not need new features, even free ones, nor new features that require me to accept the Special Conditions of Swisscom blue TV and, in particular, what is specified in point 4.2 of the latter where it is said, I quote :
"…the customer must agree to the Google Ireland Limited (hereinafter “Google”) Google Play Terms of Service, Privacy Policy and Terms of Use when commissioning the TV Box- 5."

We’re clearly not on the same page in terms of communication.

@Plauwauthot48

In your case, it is best to contact Swisscom support on 0800 800 800, as they will certainly be able to provide you with more detailed explanations than on this forum, where we are customers like you.

Cordialement Doremi

I don’t know the references of my box but I am not interested in additional offers. My current TV is enough for me and given my age everything is already complicated now. Thank you. Best regards.

Irene

Hello @Peissoplue76,

One of these days your box will receive an update automatically.

You will just have to click on I accept. And you will continue to watch TV as usual. You do not agree to pay more. You will not have any additional services imposed on you. You will use your box in the same way.

When the update is done on your box, if you have any doubts about how to proceed, I invite you to call the free Swisscom Hotline at 0800 800 800. They will guide you on the first launch of the updated box , will tell you how to accept the update. After that, everything will be as before for you.

Have a good day.

Good morning

the tv is blocked on the google services page and I can’t do anything anymore. your update system is rotten

In my opinion, we should contact the Fédération Romande des Consommateurs (https://www.frc.ch) and report all dissatisfaction, both for those who do not agree with the way to proceed with this update (obligation to accept the new functions and Google Play contractual terms) than for bad experiences during the update, as in your case.

In my opinion, we should contact the Fédération Romande des Consommateurs (https://www.frc.ch) and report all dissatisfaction, both for those who do not agree with the way to proceed with this update (obligation to accept the new functions and Google Play contractual terms), as in your case, only for the bad experiences during the update.

I just want to point out that even with the old software, you have already indirectly accepted certain conditions from Swisscom’s suppliers (see the various T&Cs) including Google, since the software is already Android.

This is just validating the conditions for Google Play (the conditions will not be active since you will not use a Google account)

Android is an opensource LINUX developed by a consortium sponsored by Google.
It’s like LibreOffice which was sponsored by Appache (which provided the servers), this did not make LibreOffice an Appache product.
Same for you, who claim to be only user-clients, are you paying for the servers or is Swisscom sponsoring you by providing them?

It’s very accommodating for them, you clean up the plaster for them and you can say all the computer nonsense you want, you are neither qualified nor paid.
I have learned a sociological lesson from all these laments: The historic operator’s customers are on average in a fairly senior age group, the djeun’s have already left.
In the end there are only people left who don’t care much about the gadgets on offer and who don’t like to be familiar with each other, whatever the forum charter and Google’s conditions say, which you will have understood that we can finally roll them.

Thank you Maggi for this answer, as competent as it is amusing!

I agree and share the sociological lesson of all these laments, which are mine: as a customer of the historic operator I am in a fairly senior age group and if I have not left myself until now, it is because I felt respected, which is not really the case anymore, especially when I receive responses like the ones I received from Doremi (who is a so-called customer rather defensive of Swisscom) , from Swisscom support to 0800 800 800 and, yesterday, from the employee of the Swisscom branch in my town.

The so-called benefits and new functions that will change my life according to Swisscom:

1. Access to Google Play and more than 5000 apps: if I explore one per day, it will take me 13 and a half years to explore them all (I hope to live that long)

2. In addition to Voice Control, voice control via the Google Assistant: I use similar functions when I’m alone in my car or with my cell phone (Siri), I don’t see the use when I regrade the television with my wife

3. Chromecast built-in: I don’t see the point, because I already use similar functions on my iMac

4. Bluetooth function: already has this function now, so useless

Finally, no one has been able to guarantee me that during the update I will have the possibility of not accepting points 1. to 4. and therefore of asserting my free will.

Apart from a slowness of several minutes at startup which annoys more than one person, I don’t see what this version really brings more for ordinary mortals.

Using apps from the Play Store with a remote control is an obstacle course when you use the touch screen of your smartphone or tablet comfortably on a daily basis.

Furthermore, among the so-called 5000 Apps, I cannot find any typically Swiss ones.

The only positive point in my opinion is the possibility of connecting Bluetooth headphones or speakers easily and without additional equipment.

However, we find typically Swiss applications like PlayRTS etc. or even more specific ones like ProtonVPN

And outside Switzerland there are plenty of other applications such as the FIFA and UEFA applications. Without forgetting streaming applications like TV5Monde, TF1+ and so on

I updated the TV, I have a problem with the remote.

there is the message “restoring the operating system…” which has been blocked for 2 days.

I can’t turn off my TV

@Gopleitta58

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@Gopleitta58 wrote:

I updated the TV, I have a problem with the remote control.

there is the message “restoring the operating system…” which has been blocked for 2 days.

I can’t turn off my TV

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Hello Gopleitta58

Warning: after performing the reset for the restoration, make sure that the TV Box is connected with the LAN cable not via Wi-Fi, otherwise the startup will remain blocked at the installation step.

Cordialement Doremi

I oppose giving consent to Google. how to do it I don’t want my data to leave Switzerland for the US.

@Scheischattio42

here is a response from @Doremi to the questions raised about “consent”:

Hello… Even if you watch little television, there is no way to refuse the update. In reality, it is possible to refuse it, but the problem is that this will result in loss of access to TV channels. For information, all operators use Google’s Android system, and Swisscom has been working with the open source Google OS for years. There is therefore no other choice than to accept the new conditions. However, it is not necessary to register in the Google Play Store, as the basic Swisscom applications remain available as before! Kind regards Doremi

Hello,

This update for the TV BOX 21 and Swisscom TV box does not concern the TV BOX 5 which already has the planned Google Play access, is that correct?

thanks in advance

@Pierre&Naomi Yes, that’s how it is, but currently only Swisscom Box 21, Swisscom Box still follows, TV Box-5 already has all that.

Thank you very much. I thought about it but everything is clear now, you just have to accept the new CG on the TV BOX 5 so that it continues to work even without using the blind or others.

thank you again