@Chehantaust37 maybe a WAKO (loose contact) on your TT83 socket or adapter.
Please wait and see what Roger G. says about your Anschluss.
For me that is a weak argument. My wife has an offer from the competition that hasn’t been available for over 10 years and it’s still the same price. In this day and age of electronic data management, it should no longer be an argument that the administrative effort required to maintain the old pricing models is too great. Everything is done electronically.
@Masche wrote:
For me this is a weak argument. My wife has an offer from the competition that hasn’t been available for over 10 years and it’s still the same price…
Then you’re either comparing apples with oranges, or the subscription is “miles” overpaid, and there would be much cheaper alternatives… 😉
No, this is not a comparison of apples and pears, as I am only referring to the statement: “These products have not been available to order for a long time. That is why we are converting the corresponding contracts to our current subscriptions and options with better services ”. This can be applied anywhere. E.g. also with a newspaper subscription. For example, if the publisher of a newspaper increases the price with the argument that the daily television program will now also be increased, then that may be a reason for me to cancel if the price increase is significant and I don’t need the television program because I do free online. The only difference is that I cannot demand that the publisher print my own newspaper specifically for me. With an internet subscription, however, it is purely a matter of setting. And of course a method to maximize profits. So according to the motto, to stick with apples and pears, if Migros adds a pound of pears to every kilo of apples, which I don’t want at all, but increases the price of the apples by 30%. Do you find this really customer friendly?
Regarding the argument “the subscription is way overpaid”: admittedly it is not a subscription but a prepaid price plan. The provider calls about every six months and wants to sell her a special subscription at a “sensationally low” price. If she then says that she costs an average of CHF 5 per month, there will be silence again for six months. The provider’s homepage states that this price plan is no longer offered. Of course, existing customers can still keep it. That’s what I call real customer service. Something that I unfortunately miss at Swisscom.
@kaetho wrote:
@Masche wrote:
For me this is a weak argument. My wife has an offer from the competition that hasn’t been available for over 10 years and it’s still the same price…
Then you’re either comparing apples with oranges, or the subscription is “miles” overpaid, and there would be much cheaper alternatives… 😉
Some old subscriptions would still be very attractive today! Swisscom had an Infinity subscription in 2008. What was promised was:
- surf at the highest possible speed available to you
- Unlimited calls on the landline network
- 69 francs
As you can see, it was nothing more than an advertising lie.
@Googlook wrote:
@kaetho wrote:
@Masche wrote:
For me this is a weak argument. My wife has an offer from the competition that hasn’t been available for over 10 years and it’s still the same price…
Then you’re either comparing apples with oranges, or the subscription is “miles” overpaid, and there would be much cheaper alternatives… 😉
Some old subscriptions would still be very attractive today! Swisscom had an Infinity subscription in 2008. What was promised was:
- surf at the highest possible speed available to you
- Unlimited calls on the landline network
- 69 francs
The DSL Infinity had a maximum speed of 20,000 D / 2,000 U
….keep on rockin' 🤘🏼🤘🏼🤘🏼
When we switched to this subscription, there was clearly no mention of max. speed. On the contrary, it was clearly mentioned that you would always surf at the highest technically possible speed. I probably still have a screenshot somewhere, there have already been discussions here in the forum and other users have already uploaded screenshots. It doesn’t matter, other companies know advertising lies too.
Basically, I am of the opinion that both contractual partners are allowed to terminate! No question. However, I would like to see somewhat more honest marketing from a quasi-state-owned company.
@Googlook wrote:
When we switched to this subscription, there was clearly no mention of max. speed. On the contrary, it was clearly mentioned that you would always surf at the highest technically possible speed.
Voila:
….keep on rockin' 🤘🏼🤘🏼🤘🏼
I don’t know…
(Waybackmachine from June 5, 2008)
In the end it doesn’t matter - the fact is: Swisscom is adapting the offer. Whether the new offer fits your consumption profile is another question - but fortunately there are other providers and other offers that might be a better fit.
LG
r00t
4b 65 69 6e 65 20 4d 61 63 68 74 20 64 65 72 20 6c 65 67 61 63 79 20 49 50 21
As much as I value your knowledge and contributions to this community, I would have expected a little more respect here.
We chose this offer back then. 😃
But, as I have already mentioned, I am of the opinion that the offers can develop further and both sides, including Swisscom, have the right to discontinue offers! My objection to Infinity was simply a response to the fact that old subscriptions were generally overpriced or offered far too little performance. It is also completely clear to me that advertising can deviate somewhat from the truth. Best example of the perfect detergent in TV advertising for decades…
No offense. Let’s leave the Infinity story…
Hello Swisscom
I do not agree at all with the invoice change according to the letter dated May 29, 2024. I use 1 additional device and am not willing to pay for 4 devices. You are welcome to send someone over to check the situation.
If I buy 1 loaf of bread from the bakery, I’m definitely not paying for 4. I’m annoyed by this impertinence. This doesn’t make my internet connection any better. Fiber optics have been promised for years, but nothing is happening. Kind regards, Margrit Lambrigger
@figulamb1 We are customers here just like you.
If you do not agree, please call the hotline. 0800800800
@figulamb1 see discussion here:
[https://community.swisscom.ch/t5/Abos/Swisscom-l%C3%B6st-alte-Abos-ab/td-p/816826](https://community.swisscom.ch/t5/Abos/ Swisscom-l%C3%B6st-old-abos-from/td-p/816826)
It’s just a shame that new customers blue TV S 6 receive the first 6 months free, old, loyal customers are informed of the change blue TV s by letter and don’t even receive the first month free, but still have to pay the CHF 5.00 from the previous offer. Somehow understandable if existing customers feel treated unfairly by such a customer capture policy. Perhaps in such cases it would be important to show that old customers, at least through the “forced” change, can benefit from the first 6 months like new subscribers.
Hi, I’m really upset about the letter from Swisscom. My old TV subscription is being disposed of and I now pay almost 10 more for a new one. Generous, as Swisscom is, but only 5.00 more in the first month instead of 9.90, so they give me 4.90 in return for the fact that I then have to pay 9.90 more every month. So now I’m paying more for services that I don’t need. I don’t need any more channels or a replay. Are there still people at Swisscom who don’t “…still want more”?
Swisscom, it’s quite simple, the next time there’s a change I’ll be gone too. That doesn’t matter to you, but to me too! Done with loyalty, enough is enough!
Helga
Existing customers also sometimes receive promotions:
In 2023, when I switched from copper to FTTH technology, I received a new Internet box 4 worth €199 as a gift. There was also a promotion of 6 × 70.- as part of a contract extension and on February 24 I received a voucher for the Swisscom online shop worth 75.- from Swisscom. So almost 700.-
And I pay even less than before.
Simply contact Swisscom. Ask politely if they will make you an offer. As a rule, an offer comes at the latest when you cancel.
Blue tv M 24,90