@Frijogron35 your statement “100% surcharge for services not required” is not always true.

- If you don’t need Multiroom and therefore haven’t booked it, there is exactly 0.- surcharge. Otherwise you will have booked something that you didn’t need before.

- If you have already booked an additional TV multiroom, then your statement is correct. For 2 TVs you now pay a surcharge of 9.95 instead of the previous 5.-

- But if you (like me) have 3 or more TVs in use, the price drops by at least 4.95/month, or even 9.95/month. Also from my point of view: “Yes, Swisscom is outdoing itself again” 😉

I understand the excitement, but at some point Swisscom has to clean up and clear up options. How these clean-up actions are received on the market will be communicated by market participants with “purchase” or “not purchase” of a product or service. “vote” on it. As long as this communication does not take place with a provider, everything will remain the same. Anyone who just makes the famous fist in the bag or leaves an angry post in this forum will have no influence. Action must also follow (=change of provider). Swisscom is already overstretching the line a bit:

• Home App is switched off: [https://community.swisscom.ch/t5/Home-App/Home-App-funktionen-neu-in-My-Swisscom/td-p/733666](https://community.swisscom.ch/t5/ Home-App/Home-App-Functions-new-in-My-Swisscom/td-p/733666)
• There is a fee for MyCloud: [https://www.srf.ch/news/panorama/daten-in-der-cloud-klusiv-mit-gratis-mycloud-von-swisscom-kostet](https://www.srf .ch/news/panorama/daten-in-the-cloud-termination-with-free-mycloud-from-swisscom-costs)
• Bluewin email for a fee: [https://www.inside-it.ch/verbrauchentenschutz-kritiert-swisscom-gebuehr-auf-e-mail-Konto-20240429](https://www.inside-it.ch /consumer-protection-criticized-swisscom-fee-on-e-mail-accounts-20240429)

The expensive “premium” product is constantly being undermined and suddenly you are charging monthly fees for services that have been included for years. Basically the nickel-and-dime tactic.

From 5.- to 9.90 per month?!?! Almost 100% price increase just like that? Even though the previous subscription was easily enough for us?

Sorry Swisscom. Now you’re really going too far!!!

You constantly cancel existing subscriptions and replace them with new ones. And that’s with existing LONG-TIME customers. Is this really your way of treating loyal customers?
Without us… we are canceling the multiroom option immediately and will also look for another provider for TV and Internet.

That’s exactly how we feel too. We have been Swisscom customers for over 30 years. Or rather we were………

Once again you can see what stupid answers the AI ​​generates. “One month at the old price” WOW!!!

I’ve been a Swisscom customer for ages. I have two TVs at home. The “Multiroom Option” product for CHF 60 per year met my needs exactly. Now, without asking, I am presented with the product “Multiroom Max” for Fr. 118.80. I now have three additional device connections for this, but I don’t need them.

I get the impression that a quasi-monopoly position is being abused here. Asking almost twice as much for nothing, what a stupid offer that is. Where are the elected representatives of the people who demand some moderation from this parastatal enterprise? Or does Swisscom need money for your shopping trip in Italy?

And one more request at the end. Save yourself your AI-generated standard answers. The content is simply too low level.

@So-nicht

It’s just getting more expensive, there’s nothing you can do about it, period!!!

There are only 3 possible choices:

1. I swallow the toad of price increases totaling 19.70 CHF

 Internet, TV and multi-room and make a fist of it.

2. I am negotiating with Swisscom about termination via hotline 0800 800 800 or Chat

3. I’ll change provider if this price increase makes me a social security issue to other providers

 like Wingo or Teleboy.

P.S.: other providers charge CHF 10 per additional stream (Sunrise)

@“x”#65426As a “super user” you are probably hired by Swisscom. Statements like: “It’s just getting more expensive, there’s nothing you can do about it, period!!!” It’s difficult to point to this. You’ll probably make the same statement to your shopping center, your health insurance company, your electricity provider, your landlord, etc. etc.

Good luck to those who have such customers.

Oh and one more thing about the flippant statement “if this price increase makes me a social worker”. Maybe you’re a bed of roses. Maybe you belong to the class of successful heirs, or whatever. But there are also other people in our society for whom a franc less here and a franc less are a hassle there. Fortunately, I am not one of them, but as a member of our society I also feel connected to the weaker ones. But that’s probably strange to you.

@So-nicht I am not hired by “Swisscom”!!!

This is my opinion!!!

I also have to look at what I spend my money on, but I don’t make as much of a fuss about it as you do.

Everything just gets more expensive and now…? You just have to come to terms with it and replan your expenses.

If something is too expensive for me, I don’t turn it into a drama queen like you, I just go somewhere else where it’s cheaper if I can’t afford it anymore, it’s that simple.

No one is forcing me to buy more expensive things than I can afford.

I’m not writing to Globus, Manor, Coop and the like that shopping with them is so expensive that I can’t afford it, right?

Then I’ll just go shopping somewhere else at Aldi and the like, it’s that simple.

I just wanted to point out that a price increase is annoying, but it is not the end of the world, as is often shown in these articles.

There are alternatives, but they’re just not convenient because you have to do something about them.

---

@So-nicht wrote:
@“x”#65426As a “super user” you are probably hired by Swisscom. Statements like: “It’s just getting more expensive, there’s nothing you can do about it, period!!!” It’s difficult to point to this. You’ll probably make the same statement to your shopping center, your health insurance company, your electricity provider, your landlord, etc. etc.

---

Nope, but the bottom line is that it still can’t be changed. If a product at Migros has become more expensive again, that annoys me too. Then I either buy it anyway, as it is, or I don’t buy it anymore, or I buy another product, or I go to another store to buy it. The customer has the choice. By the way… nothing is written with AI there. Please stick to the truth.

---

@Samsi wrote:
Nope, but the bottom line is that it still can’t be changed. If a product at Migros has become more expensive again, that annoys me too. Then I either buy it anyway, as it is, or I don’t buy it anymore, or I buy another product, or I go to another store to buy it. The customer has the choice

That’s right, as a customer I have a lot of choice. I could also go to Teleboy or Zattoo, they are cheaper. But in terms of ease of use, it’s not nearly as pleasant as Swisscom. I have blue Sport for this, with other ISPs I would have to use the app, I have no recording function and possibly no highlight markers. That’s how I afford Swisscom, where the price-performance ratio is okay for me.

That’s why I save somewhere else.
I avoid the expensive Thomy products and use Denner mayo and mustard.

I pay more attention to actions.

I cook larger portions and put the rest in the freezer.
Instead of buying expensive soda, I make myself tea.

Well, now I have to stop, otherwise this will become a novel.

“If a product at Migros has become more expensive again, that annoys me too…”.

Bad comparison: If, for example, a pack of pasta is 50 cents more expensive at Migros (or Coop, Lidl, Aldi, etc.), I pay that for each pack. If I buy one pack, I pay 50 centimes more, if I buy two packs, I pay one franc more, etc.

But if I just need an additional TV-Box I pay around twice as much. If I get 3-5 I pay massively less! This is an unparalleled outrage!

@Jekiettie85

No, why is the comparison bad? You have enough choice otherwise you can buy a different product, a different brand in a different store, right? Pasta is a dime a dozen and not all of them cost exactly the same amount everywhere. Ultimately, this isn’t about Migros, Coop and Co., but with the comparison I just want to say that you as a customer also have the choice with Swisscom. In principle it behaves similarly. Either I cancel the option and no longer use it, downgrade my subscription so that it is generally cheaper again, or I cancel everything and switch to another provider. But as a customer you have to draw the necessary conclusions yourself, because nothing comes from nothing and then you will definitely pay more. Just saying “Mimimi” in this forum is not the solution either.

I don’t understand the hateful discussions in this forum. Anyone who lives on a subsistence level is well advised not to use Swisscom products (core brand), but rather the cheaper alternatives from competitors (Green, iWay, Teleboy etc.) or directly from Swisscom subsidiaries (Wingo, MBudget). With Wingo you get an older and more stripped down version of Bluewin/Swisscom/blue TV for much less money, e.g.:

• Internet “Extra”: 39.95.- Fr. / month (or any other Internet with “Promo”. => You can change at any time when new promotions are launched. This function only offers Wingo.) => Incl. InternetBox 3 or 4 with slimmed down firmware, but where more and more functions are being enabled.
• Wingo TV (Swisscom TV 2.0 “light” with Swisscom Box 21): 15.- Fr. / Month.
• Additional box (and unfortunately only one additional, not 3 or more): 5.- Fr. / month (incl. additional Swisscom Box 21, 29.- Fr. one-time fee for the box)

This means you can get fast internet with a good TV offering from Swisscom itself for just 59.90 Fr./month. Whenever there are promotions on TV or Internet, simply enter the promo code in the customer portal and you will automatically benefit from the promotional price like new customers.

What is important with Wingo is that the devices must be returned after the end of the contract. They are rental devices!

@millernet

Unfortunately, it has become normal these days in internet forums for people to let out anger, hatred, etc. very quickly. Even if it doesn’t help, some people may feel better after letting go of their opinion. But acting like a little child is much easier than doing something yourself like changing the subscription/options or changing provider straight away.

@millernet
I absolutely agree with you on your basic argument, but just two small additions:

- Wingo and M-Budget are not subsidiaries of Swisscom (Switzerland) AG, but purely registered trademarks without their own legal personality, whereby “Wingo” is a proprietary trademark of Swisscom (Schweiz) AG, and M-Budget is a registered trademark of Migros Genossenschaft, which is registered by means of Franchising agreement with Swisscom (Switzerland) AG

- You are mistaken about the low-budget price of Wingo, because it is still CHF 15/month lower (when collecting the cheapest permanent promos) than the CHF 59.90 you mentioned and is broken down as follows:

A 100 Internet subscription easily satisfies all the needs of a normal multi-person household with regard to the subscribed bandwidth, because without operating your own servers or special applications, the difference in performance compared to more powerful Internet offerings will not be noticeable at all.

As a conclusion to the entire price and offer discussion, one can simply say:

Due to its size, Swisscom is already forced to make an attractive and competitive offer for every conceivable customer segment in order to be able to really hold its own against the competition from third parties, which means that Swisscom is currently one of the most expensive and expensive products with its “blue” product the product “Wingo” with one of the lowest-priced offers on the market.

From a moral and ethical point of view, you can’t really accuse this dual pricing strategy of being a rip-off, because Swisscom offers it both for a premium image and for a low-cost need.

It is therefore solely up to us customers to decide which price segment we want to choose individually and what we ultimately want to pay for it.

In my opinion, when you argue “you can just cancel”, you Swisscom understanders are forgetting an aspect that has a certain significance, at least for me. I have been a Swisscom Internet customer for over 20 years. I have several Bluewin email addresses that I have used to register in countless places.

So if I want to leave Swisscom without “losing” my email addresses, I have to take out a Bluewin Email Advanced subscription for 9 francs. Otherwise I have to announce the change of email address everywhere.

I think for some people switching providers isn’t necessarily their first choice. Why? For convenience or because the “cheaper” providers are just that – cheap.

I therefore assume that Swisscom knows very well that for many it is not so easy to switch, also because depending on the region there are not that many providers to choose from. So some will simply hold their ground and swallow the umpteenth deterioration in supply or price increase.

It is quite possible that this could one day become a problem for Swisscom. If taxpayers are suddenly asked to answer for corporate management mistakes (e.g. foreign adventures)…

But yes, this is probably as unlikely as Swissair going bankrupt… 🙂

---

@Anonymous wrote:

….So if I want to leave Swisscom without “losing” the email addresses, I have to take out a Bluewin Email Advanced subscription for 9 francs.

🙂

---

No, you don’t have to. You can keep it for free - with only 1GB per mailbox instead of 5GB

Yes, this is possible with one email address. But what about several email addresses?