Changing your subscription to Swisscom?

    • I’m coming with a question that has probably been asked many times, but the general conditions are constantly changing.

    I have been a Swisscom customer for years. Internet/TV/fixed telephone and satisfied despite the slightly higher price.

    At the same time, I have had a SALT mobile subscription (for just under 30 francs) with a flat rate and 4 GB per month in Europe for years. Now the subscription renewal or change is just around the corner.

    There are the following alternatives:

    a) stick with SALT (however, Salt has by far the worst network and I am often annoyed that I have no or very slow network in buildings, restaurants or even where I live). But there are no data limits or speed throttling… basically always top performance.

    b) Switch to Swisscom: Subscriptions very (too) expensive, new with data limits (speed throttling from 60 GB). All options are sinfully expensive.

    c) Switch to Wingo with current top promotions in the Swisscom network without any restrictions.

    Alternatives with Swisscom network: Coopmobile, Migros

    I’m clearly leaning towards c), unless Swisscom has subscriptions - at reasonable prices - without throttling for certain data volumes and at least 1 Gbit speed.

    What do you advise me to do?

    Show original language (German)

    • @mikofr

      It’s not so easy to suggest a subscription to you because we don’t know what you want to do with it.

      Below at the link is a comparison of the different subscriptions in Switzerland.

      https://www.dschungelkompass.ch/

    @mikofr

    There is absolutely nothing wrong with Wingo. I know a lot of people who are there, I even brought my Eltern to Wingo. Works great, very fast, cheap and, after all, it’s Swisscom. If you are not satisfied with Salt’s network, I would switch anyway. Only the support is chargeable (hotline) if you ever need it. But for this low price there is nothing wrong with Wingo and I can only recommend it.

    The throttling from 60GB at Swisscom does not (yet) affect private customer subscriptions.

    Show original language (German)

    Thanks for the reply.

    Yes, the throttling at 60 GB will definitely come to private customers too…. and that’s annoying given the high Swisscom prices.

    The question was what I need:

    - Above all else, a good, fast network, everywhere in Switzerland, so only Swisscom network is an option (because at my house, the Salt/Sunrise network is very weak => Speed ​​just under 10-15 Mbit; with Swisscom network I have around 150 -200 Mbit which is totally ok.

    (was on the slopes in Valais today…. my wife with Coopmobile with Swisscom… always perfect network….. I almost never with Salt; this is exactly what happens x times.)

    - Currently the 2 Wingo promotional offers are incredibly cheap: Wingo Swiss (23 Fr.) and Wingo Europe (27 Fr.), even a Wingo 5G in Switzerland at 27 Fr. is super cheap. If I compare this, Swisscom is the only sensible option for me without speed restrictions: blue mobile M for just under 60 francs (20 francs already deducted thanks to the internet subscription). So twice as expensive as Wingo Europe.

    Everything speaks in favor of Wingo….

    What actually speaks for Swisscom other than the “free” customer service?

    Show original language (German)

    Support at Wingo is not only chargeable, but also limited in time.

    If 7×24 support is important to you, you should take that into account.

    Furthermore, 5G and multidevice are optional with Wingo for a fee (but ultimately still cheaper 😎)

    Show original language (German)

    ….keep on rockin' 🤘🏼🤘🏼🤘🏼

    10 days later

    I would like to pass on my non-representative experiences with WingoAnmelde.

    - I tried to order a subscription with number porting.

    - This only worked on the 3rd attempt because I already had a Wingo prepaid at the same time, which was obviously annoying.

    - So far so good I thought, then I waited for the automatically generated online contract + power of attorney for number porting on the Mywingo portal.

    - Apparently I was stuck and no one at Wingo knew what to do next; – After I paid 15 francs for the paid hotline (many people with poor language skills), I stopped the exercise in frustration and canceled everything. I decided not to take up the offer again. I didn’t want to be stuck on the expensive hotline again; appointments for a call back were only possible in 3-4 days.

    Now I’m still going to a much more expensive Swisscom Abo, where support/advice is at least free and a lot more is done if problems arise. I chose blueM. Of course I could switch to other providers, but I need swisscomNetz with speed and a flat rate.

    Of course, this was an isolated case, but it can cost money if nothing works and you are constantly referred to the paid hotline.

    Show original language (German)

    @mikofr

    Thank you for your experience report. Yes, that shouldn’t be the case with Wingo. With the hotline it often depends on who you get at the end of the other line. It is of course particularly annoying if you have to contact a hotline for a long time or often, which is expensive. This can quickly add up to money. Basically, Wingo offers a very good price-performance ratio for most people, but of course… compromises have to be made when it comes to support and everyone has to decide for themselves in the end how important these compromises are to them.

    Show original language (German)