Change Bluewin Light Email to Bluewin Basic

Norton350

How can I change my e-mail Product from Bluewin Light (with 1 G storage space) to Basic (with 5 G storage space?)

I now have an Internet Abo with Swisscom and can therefore use E-Mail basic free of charge, but the product change option on the Management page only covers Light->Advanced..

Gaeilgeoir

@Norton350 I suppose you have now two MySwisscom Logins (the one for E-mail light and the other for your new abo). You can bring them together (from the light to the abo login in your case) as described in scenario 1 in the link below. The storage space of your " light " adress will be adapted then up to 5 Gb.

https://community.swisscom.ch/t5/E-mail-Apps-Knowledge-Base/How-to-manage-your-Bluewin-e-mail-address/ta-p/646177#:~:text=e%2Dmail%20address.-,Log%20into%20My%20Swisscom%20using%20your%20Swisscom%20Login.,Swisscom%20Login%20for%20these%20addresses.

Norton350

Hi, thanks for replying.

No, I have one Swisscom login, which I originally opened in 2017, cancelled in 2019, continued using the light email address until August 2023 when I again started a new internet/TV subscription at the same address (ordered and now running though the existing swisscom login etc)

So, the advice in the link you provided doesn't seem to apply? I just need to change the Light to a Basic somehow..

Gaeilgeoir

@Norton350 So this means you have your e-mail adress already included in the Login being the same as for your TV/Internet Abo. This can be checked in MySwisscom. Just to be sure, could you please check in Webmail the max. storage space (Settings —> E-mail -> Quota) if the max. If it is 5GB, then I would call the Hotline 0800 800800, they can fix this.

Norton350

storage quota 1 GB

(as it is Bluewin "light")

Gaeilgeoir

@Norton350 So, I checked in the German Forum, it seems not to be possible to do this by yourself, so I recommend to call the Hotline 0800 800800

Norton350

Thanks 🙂

Norton350

Actually, it is possible to do it without the Customer Helpline, they told me how..

One needs to go into the new unused "Basic" product, and then do a "Transfer" of the existing older Light email address.

(Panorama -> Products - Email -> Bluewin Email basic -> Transfer etc.)