@Mad64 Yes, this is unfortunately the case with app downloads, which is why I generally don’t advise resetting unless nothing else can be done. Resetting with the paper clip is a more complete reset than with the box. But if the latter is of no use, the one with the paper clip probably is of no use either. But you can of course try, you can also reset the router if you haven’t done so yet. If the TV is using the latest software version, this is also sometimes a problem.