technician intervention

    • Hello, have you had to deal with a technician? Is it paid? Do you know if we have to replace the defective router, is there a charge for this? Thanks in advance, A.

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    • @Frupleibaup37

      @Frupleibaup37 wrote:

      Hello, have you had to deal with a technician? Is it paid? Do you know if we have to replace the defective router, is there a charge for this? Thanks in advance, A.

      Good evening Frupleibaup37

      Difficult to answer correctly, because we are also customers on this forum. It is essential to understand what problems you encounter, whether they are profitable or not. Regarding the router, if it is simply to obtain the latest model of the Internet Box that you currently own and which is still in working order, it will not be free. The best would be to contact Swisscom support on 0800 800 800, they will be better able to guide you than us here on the forum.

      Cordialement Doremi

    @Frupleibaup37

    @Frupleibaup37 wrote:

    Hello, have you had to deal with a technician? Is it paid? Do you know if we have to replace the defective router, is there a charge for this? Thanks in advance, A.

    Good evening Frupleibaup37

    Difficult to answer correctly, because we are also customers on this forum. It is essential to understand what problems you encounter, whether they are profitable or not. Regarding the router, if it is simply to obtain the latest model of the Internet Box that you currently own and which is still in working order, it will not be free. The best would be to contact Swisscom support on 0800 800 800, they will be better able to guide you than us here on the forum.

    Cordialement Doremi

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    Hello @Frupleibaup37,

    As @Doremi mentions, the interventions of our technicians are unique and managed on a case-by-case basis.

    Generally, for technical cases, we charge for the intervention if the disruption is linked to the customer’s domestic infrastructure. If, on the other hand, it is located on our side, it will be free. The equipment, if under warranty and defective, is normally replaced free of charge. In all cases, it is necessary to contact us personally so that we can inform you on this subject.

    Beautiful day

    Show original language (French)