Cannot connect to server | Enterprise Telephony

    • Hello everyone

    We have been using the new Enterprise Telephony app in the company for several months now. Most users have no problems, but there are a few who cannot log in via the desktop app. Incorrect login credentials are impossible because the login works via the mobile app.

    Steps that have already been tried:

    • Uninstall app, reinstall
    • Restart laptop
    • Connection to Internet is ensured => various WLAN connections tested and also via LAN cable

    Currently the affected individuals are working through the mobile app, but it would be ideal if the desktop app worked.

    issue screenshot.png

    Show original language (German)

    Hello Stoyocheiy30

    Your description and the app’s error message indicate that the permissions necessary for the app to function have not been set up in your local network. A firewall is probably in operation.

    On the app’s help page at www.swisscom.ch/et-app you will find an overview of the required ones Port releases.

    Please also make sure that the app is updated to the latest version (“Help” menu, “Check for updates”).

    Show original language (German)
    5 days later

    We have exactly the same problem. Different internet connections (with and without firewall) and even completely reinstalled.

    Parts with the desktop app work, newly installed devices with Windows 10 do not work. Local firewall off. Antivirus uninstalled. Nothing helps. As a test, we reinstalled a second PC and tried the app. Doesn’t work either.

    Show original language (German)
    24 days later
    4 days later

    @Stoyoscheiy30 A little tip: if you want to write to someone directly in this forum (then it will be seen more quickly because the person in question will receive a message) simply write an @ in front of the person’s nickname. Normally, when you enter @, the users appear in the respective discussion thread, you can select the one you want directly, that would then be @TinuJ (automatically in blue)

    Show original language (German)

    Agus fágaimíd siúd mar atá sé

    6 days later

    Hello @Stoyoscheiy30, @Rudista48, @Pepeuchau25

    Another possible source of error could be a missing certificate. Please try the following steps:

    Windows

    1. Download the new certificate ([Link](https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fswisssign.net%2Fcgi-bin%2Fauthority%2Fdownload%2 F5B257B96A465517EB839F3C078665EE83AE7F0EE.pem&data=05%7C01%7CMartin.Jeckelmann%40swisscom.com%7Ca9cd8c01777b4cc1f04608db9 cc075d4%7C364e5b87c1c7420d9beec35d19b557a1%7C0%7C0%7C638276122652746609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQI joiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=t2HFekgrvMA5HD3nuibaWA6i7nCvxJ22ZAyG3XxqXwE%3D&reserved=0 “Original URL: http://swisssign.net/cgi-bin/authority/download/5B257B96A465517EB839F3C078665EE83AE7F0EE.pem. Click or tap if you trust this link.”))

    2. Enter certmgr.msc under “Start” -> “Run”.

    3. Under “Trusted Root Certification Authorities” -> “Certificates” right click, then “All Tasks” -> “Import”

    4. Select the locally downloaded certificate and apply it under “Trusted Root Certification Authorities”.

    Then please restart your PC.

    Show original language (German)