@Madiofre42 Hello
It’s unlikely that the wording “dad mail” in your father’s email address is the direct cause of his emails ending up in the spam folder. Spam filters are usually based on complex algorithms that evaluate different aspects of emails to determine whether they are spam.
Mark your father’s emails as non-spam: When you find an email from your father in the spam folder, move it to the inbox or mark it as non-spam. This can also help train the filtering system to recognize that emails from that address are not spam.
PS: This is why you also find them in this Spam folder when you read them from your smartphone.
Cordialement Doremi
Thank you very much. It’s actually my daughter who has this problem.
I’ll try.
She has a MacBook Air but it is in my name and I remained admin, because she is 14 years old and her personal email address is with bluewin.
I’m going to check with her in the email settings.
But moving fake spam to the inbox is surely the best solution.
On Apple’s email preferences you can avoid spam if you check “the sender is in my contacts” I will check that it is checked for them.
I will tell you again of course
Sincerely
jjb
@Madiofre42 Please note, the spam filter will only be added if messages are marked “non-spam” using Webmail (this automatically puts them back in the inbox).
This spam marking is done when the message arrives on the mail server, and it is deposited in the spam folder instead of the inbox.
There are several tests to do to identify the source of the problem.
The first is to send a simple message with one line of text, without signature or links.
If it ends up in spam, it’s not due to the content, but to the source.
The second test (if possible) is to send the message from another device such as a laptop on the mobile network (to have another source IP).
If the same person sends emails to other bluewin addresses, do they also end up in spam?
DanielD
- Solutionselected by StéphanieC
Merci 