Change in French-speaking OCS channels

    • Dear Community,

    The French streaming platform OCS is experiencing several changes at the start of the year. OCS channels are included in the blue Cinéplay, Les+ and Premium packages. Affected subscribers will be informed of the changes by email.

    There are currently 4 OCS channels: Max, Géants, City and Choc. On January 12, 2023, OCS City and OCS Choc will disappear. This content will then be available on the new OCS Pulp channel as well as on the existing OCS Max channel.

    Additionally, OCS Pulp is changing locations. Depending on the language chosen on TV-Box, the channel is accessible on channel 688 (fr), 1312 (de) or 1560 (it). You will find the current list of channels on swisscom.ch. The recordings of OCS City and OCS Choc are not included and must be reprogrammed for OCS Pulp and OCS Max.

    Another change concerns HBO programs: HBO series that are more than 2 years old are no longer available on OCS (for example: Game of Thrones, The Sopranos, Sex and the City). You can still buy them on blue Video. Recently added HBO series are still available on OCS (for example: House of the Dragon, Westworld seasons 3 and 4, The White Lotus).

    Cordialement,

    CorinaS

    Show original language (French)
    • Black Mamba, Papaye, and Lapinou like that.

    • Alors voici la solution; ça se connecte maintenant tout seul!

      Il faut aller faire quelques réglages dans les Réglages, Safari, Confidentialité et Sécurité:

      EC429AA4-83B5-4547-9A49-D439C15C387D.jpeg

      Le plus important, il me semble, c’était: Masquer l’IP: Traqueurs uniquement.

    11 days later

    Good morning,

    Obviously these changes are not the fault of Swisscom but of a failed negotiation between OCS and HBO. Going from 4 channels to 3 is not disturbing in itself, but losing a very significant portion of HBO programs is clearly bad news for subscribers of the Blue Premium pack.

    It is therefore surprising that the email sent to customers states that “All these changes have no influence on the price of your blue Premium subscription”.
    It’s a bit like being told that your new car would only have 3 wheels instead of 4, but for the same price!

    If the services and quality drop, the price of the subscription must fall.

    If OCS/Swisscom do not review their policy, subscription cancellations will occur.

    Show original language (French)

    Or also add content to compensate for a minimum such as TCM cinema, Discovery ID at Turner France or even Dreamworks TV and E! at NBC France.

    Or take the HBO license for French-speaking Switzerland. Since we don’t know if Prime Video has also purchased the rights for French-speaking Switzerland. That would surprise me given the contempt for our French-speaking region of Switzerland by the major American streaming groups.

    Show original language (French)

    I also asked Warner France for HBO content for French-speaking Swiss

    I have already made contact 😜

    Good morning,
    I don’t have the answer yet, but I left a message with my colleagues in charge of this file, we will keep you informed. Have a nice weekend!

    Show original language (French)
    12 days later

    Hello for a week I have not been able to connect with my OCS application on my phone has this already happened to anyone else?

    I thank you very much for your future responses and I hope to find a quick solution to this problem because OCS France tells me to turn to Swisscom and vice versa so I am completely lost.

    receive all my greetings.

    Show original language (French)

    Hello for a week I have not been able to connect with my OCS application on my phone has this already happened to anyone else?

    I thank you very much for your future responses and I hope to find a quick solution to this problem because OCS France tells me to turn to Swisscom and vice versa so I am completely lost.

    receive all my greetings.

    Show original language (French)

    In fact I am subscribed to the OCS application through blue/Swisscom and when I disconnect and want to reconnect I have to enter my Swisscom username and password.

    I’ve logged out and back in several times and never had a problem.

    But for a week it no longer wants to reconnect me in fact it makes connection impossible for me to try again later.

    I will send you a screenshot.

    Thank you so much.

    Greetings

    Olivier Schwarz

    Sonny78_1-1674812610499.png

    Show original language (French)

    Thanks @Sonny78!

    Yes, the app is not very forthcoming about the reason for the problem. I know from experience that there are often problems with OCS apps (phone, tablet, Apple TV box). And I also know from experience that Swisscom and OCS pass the buck.

    Have you selected Blue/Swisscom to connect? I don’t remember if everything is done in the app or if, at some point, we are sent to a browser? If this were the case, I would try changing browser (Edge, Chrome, Safari, etc.).

    I just checked: I’m connected with my iPhone; I don’t want to try to connect and maybe not be able to connect anymore. But I will try to make a connection on my iPad. If I see anything interesting, I’ll come back to you.

    Just one question: don’t you have a Canal+ subscription with OCS included? If so, you could simply have access to all OCS films/series on the myCANAL app.

    Good to you.

    Show original language (French)

    Cordialement, Prelude

    @Sonny78 wrote: For a week I have not been able to connect to my OCS application on my phone

    changes have taken place since the beginning of 2023 with OCS

    read the content of post #1 from @CorinaS from 03.01.2023

    - The French streaming platform OCS is experiencing several changes at the start of the year. OCS channels are included in the blue Cinéplay, Les+ and Premium packages. Affected subscribers will be informed of the changes by email.

    - On January 12, 2023, OCS City and OCS Choc will disappear. This content will then be available on the new OCS Pulp channel as well as on the existing OCS Max.

    - etc.

    Show original language (French)

    Yes @Sonny78,

    I just tried to connect with my iPad. The error message is the same as yours.

    I’m sure it doesn’t come from us. But rather from OCS (or from Swisscom, but I doubt it).

    It would be nice if a moderator could check and, if necessary, have someone from Swisscom call OCS since they don’t take customers seriously.

    Since when did you notice this problem @Sonny78?

    Show original language (French)

    Cordialement, Prelude

    Hello @Sonny78, @Prelude,

    Swisscom does not actually manage the OCS application.

    According to OCS support, the error message “The connection could not be completed" is related to cookies. Depositing an authentication cookie is necessary to establish the connection on an iPhone or iPad. You must therefore check in the device settings, under Settings - Safari - that the Block all cookies option is deactivated.

    If you both have an Apple device, can you check this setting? If another device is used, try clearing cookies and other information as well.

    Enjoy your food

    Show original language (French)

    Hello prelude and to everyone who responded. First of all, I thank you very much.

    So yes I have the myCANAL application on my phone and indeed yes I can see OCS I had never paid attention.

    So it’s not the end of the world if I can’t connect but to OCS directly but since it’s happening to another person apparently I would still like to understand why I can’t do it.

    Because there is indeed an explanation and the problem comes from OCS France because for me all the other applications on my phone work very very well.

    Indeed it would be good for Swisscom and OCS to communicate a little more because we must not be the only ones in this situation.

    But it’s true that if you have a myCANAL you automatically have OCS and you have all the films and all the series.

    So I don’t know, it’s all weird.

    The more it goes on, the more complicated it becomes, I find all these applications.

    In any case, I thank you very much for having all responded and I still hope to have the end of the story.

    and be able to reconnect to OCS directly on the application without going through myCANAL.

    Here, receive all my greetings and I wish you a good appetite and a good weekend in advance.

    and we can keep each other informed I think it’s a good idea.

    😀😀😀😀😀😀😀😀😀

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