NAS in the Internet box seems to have already been eliminated.
This option is already missing from the configuration screen.
Why doesn’t Swisscom keep its own promises so that there is still time to set up your own NAS?
The NAS in the box simply has the advantage that an additional power consumer does not have to run 7 × 24 hours.
One defect was that suddenly longer paths/file names (around 240 characters) were suddenly no longer possible. Most of the time the cause is the long chain of subpaths, rather than the file names that are too long.
I could have done without external access, but I usually had problems with it.
This decision by Swisscom is very bad.
So I assume that on March 1st, 2023 Swisscom will happily upgrade MY Internetbox-2 and switch off the USB function of MY device. This means that MY functioning device, which does NOT belong to Swisscom, is knowingly and intentionally damaged or its ability to work is impaired. And that without MY permission.
I would have accepted it if Swisscom had produced new devices without this function, i.e. without a USB output, which would have replaced the old ones over time.
But I find it outrageous that customers’ functioning devices are deliberately “damaged” in order to force customers to switch to the paid cloud. These are the well-known mafia methods: if you don’t pay my protection, your shop will blow up. This is an infringement on the freedom of customers.
If this measure is not withdrawn, I will look for alternatives, I mean alternative providers.
@Polureg wrote:.
.
If this measure is not withdrawn, I will look for alternatives, I mean alternative providers.
The central storage shutdown is set in stone and will not be reversed.
In article 157 Roger wrote why this happens.
I’m not really happy either, but safety is the first priority. So I understand the decision.
I have had email contact with customer service. They don’t respond to the complaints at all. It is decided and irreversible. Although, as you correctly point out, this is damage to someone else’s property. They don’t care one bit. Cloud suddenly costs fees, USB Anschluss no longer works. It’s not the customer who is king, but Swisscom. The customer is the spoiled one.
@JJ Well, what should the customer service say, they are just “recipients of orders” and pass on company decisions. Are you supposed to say that they care even though they have no ability to change it themselves? That wouldn’t be honest either? I assume that the dissatisfaction that comes across here and in the contact options will also be passed on to the decision-makers, but whether this will result in a change in the decision can almost be ruled out.
Agus fágaimíd siúd mar atá sé
I think so too, but it would be good for the top dog in Switzerland if he gave something to the people who are fundamentally affected by such a decision. For example, a free update to the next higher Internet box, or something similar.
Promotions such as cell phone discounts or other things are only offered to new customers. Long-time, loyal customers are only given one IB option, or the cloud becomes subject to a fee.
@JJ Sure, but of course customer service can’t just decide that. I’m with you on that, even though I’ve used the Home App very rarely and have an IB4? which already has the central storage no longer exists at all. My point in my post was just to take customer service a little out of the line of fire, not everyone expresses themselves as politely and decently as you do.
Agus fágaimíd siúd mar atá sé
I suspect that there is some passage in the terms and conditions that allows Swisscom to switch off the NAS function without replacement and without further refunds.
Unfortunately, this approach is common practice. The user or buyer is being fooled when purchasing because unclear wording and other things are included in the terms and conditions.
For my part, I am disappointed with Swisscom, a formerly customer-oriented and proud company.
Since the prices for subscriptions are already high and the approach shown towards the customer is more than just questionable, I think that there will be some adjustments to the subscriptions and transfers to other providers.
However, this will hardly achieve anything.
For my part, I have been with Swisscom for 28 years. Regardless of whether it was a cell phone, landline, Internet or Swisscom TV, the higher costs were always worth it to me and I would never have changed provider.
Since the nonsensical changes regarding Replay TV (Swisscom is innocent of this, but does nothing about it and simply passes it on as an additional charge) and now the NAS function has been removed without replacement (Cloud is not a replacement, it’s more of a mockery to compare it). Swisscom on the same level as cheaper providers.
If the function is removed on March 1st, 2023, I will buy a corresponding NAS solution and take the time to also remove unnecessary ballast from my subscriptions. That won’t hurt Swisscom much, but it will be good for my wallet.
I can’t imagine that any security vulnerabilities or concerns are so significant that this really warrants a shutdown. I also find it unbelievable that the function is rarely used. The information that less than 1% of users use the function sounds more like a statement from the marketing department and not like factually recorded data. These could just as easily be the numbers from a survey and not actual user numbers.
I doubt that Swisscom will reconsider its decision.
bravo….
@“x”#872562Thank you for the message. I find it very unfortunate. I probably have to get another NAS (unfortunately it broke) and the solution from Swisscom was so good. It’s a shame, but it’s normal that something always changes… But I don’t understand the reason with cloud solutions etc., it’s usually always about money anyway…