Blue tv app disconnects on Samsung TV

Good morning,

I don’t know about Samsung TVs but could you delete the application? Then turn off the TV, turn it back on and reinstall the application.

Keep us posted.

@Techiosseu51

>… I use the Blue TV application on a Samsung The Frame smart TV. For several weeks, the application has disconnected itself and the TV returns to its opening page. You have to restart the application each time….

The model of the TV smart TV Samsung Frame is recent 2021 or 2022

the app blue TV is therefore perfectly compatible with this model

perform a logical restart of the router - Internet-box or other

then test the app blue TV on the Samsung Frame smart TV

if the problem persists:

- uninstall the app blue TV

- turn the TV off and on again

- reinstall the app blue TV

- test

details to provide to better target the problem:

- TV connection mode <-> router: WLAN, Ethernet cable, other?

- theoretical maximum speed of the internet line available?

please give feedback on the results after the tests

@Techiosseu51

thanks for the feedback

go to app blue TV

long press on the “OK” button on the remote control

uninstall the blue TV app

search for the blue TV app in Recommended Apps

install the blue TV app

test

@Techiosseu51

please specify what is not working?

a screenshot can also help to better understand the problem

if the problem persists, contact the Swisscom Hotline directly

Private customers: Mobile, Internet, TV & fixed network | Swisscom

Tel number. free 0800 800 800

@Techiosseu51 Hello

Have you updated the Samsung the frame smart TV?

With an updated TV it can help!

Cordialement Doremi

Hello @Techiosseu51,

Did you find a solution? Does your TV have the latest update as @Doremi mentions?

We happily read your news.

I have the exact same problem on a Samsung M5 TV monitor

….impossible to delete the app which is there “native”.

….everything is up to date app point of view (1.0.7)

….everything is up to date from a Samsung TV point of view

…connected via WiFi to internet box 3 up to date…

the app clearly has a bug!

Black Mamba

I say it once again: it is not possible to delete this app!

Look at the image attached to my message: the “delete” is grayed out and when you try to do what you say “long press ok”, etc… it only opens the app, no other possibility.

The app clearly has a bug, please report this to those responsible.

I use a Samsung LS27AM500NRXEN, everything is up to date.

Yesterday during the Serie A Tim match, the app stopped roughly every 20 minutes….

@Domi76

thanks for the feedback 😀

preferably use the app blue TV which is offered in Apps of blue TV

- search in Recommended apps (Swisscom) *TERM_2__

- install, then test

if this does not work, please contact the Swisscom Hotline directly

Private customers: contact by hotline, chat, message | Swisscom

Black Mamba

I don’t understand what you’re asking here:

When I look for the blue TV app I only have one (see photo) the one that is installed…

Furthermore, rather than calling 0800 where no one will understand anything and will roughly ask me to redo everything you suggest above, I suggest that a moderator forward this discussion thread to the technicians directly

There are already two of us having this problem (in my opinion there are many more of us) with recent devices, others will definitely follow [upl-image-preview liId=49503i1A6F6DAF0959F462 alt=app.jpg uuid=706cd108-414e- 4b1c-b329-883192fe48f5]

Hello @Techiosseu51 and @Domi76

Sorry that you are experiencing this disruption with the blue TV application.

Our specialist was unable to reproduce the error. Please provide additional details:

*after how long does the app log out?

• does the session disconnect and you have to log in again or “just” restart the application?

Thank you in advance for your feedback

Cordialement

- I did a test yesterday during an Italian Serie A match (blue Sports): after 43 min….normally always between 25 and 45 min of viewing…

- This does not disconnect the session, you just have to restart the app.

Good morning,

Is there anything new?

THANKS

Hello @Domi76

The problem is still being investigated by our specialists.

We will share new information here, as soon as possible.

Thank you for your patience.

Good day