Fiber optic module for IB 3

Hello @Javallon

If you have a technology change, if you have an old router you will get a new one.

If your. Router works, they would have to send the fiber optic kit.

Call Swisscom and explain in a friendly manner, they will check what you ordered and what you had at the old place. Then a fiber optic kit should be sent to you.

Greetings Lorenz

If you report your move, preferably online in Kundencenter, you will automatically receive a fiber kit. Sometimes too much initiative isn’t good either 😉

@Javallon

So if that was actually the advice from the hotline, there is a big incompetence problem, because the SFP-XGS-PON module is not sold by Swisscom at all, but is sent specifically when Swisscom itself recognizes the need for the connection. And it isn’t included in the replacement fiber cable you may have purchased.

When moving, you should actually check what technology is available at the old and new location. Then whether the line at the new location is already “always on” or whether a line still needs to be switched (e.g. because the previous tenant/owner of the apartment/house used a different provider. Then it is not checked whether the current router matches the Anschluss and accessories are necessary. In this case, accessories (fiber optic set for XGS-PON) would be necessary.

Call the hotline, politely say that unfortunately the necessary fiber optic set is still missing and that it will be checked and then sent to you. You may also be able to pick it up at a kiosk. But support has to check this and you get information that you can then get it from the kiosk.

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@Javallon wrote:

…

Tomorrow we’ll see if anything happens

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@Javallon

And if nothing comes up, check here immediately:

Tel. 0800 800 800

or

Private customers: Contact via hotline, chat, message | Swisscom

or

Visit to a Swisscom shop

@Javallon: I just wanted to see what went wrong in the process… but I can’t find any reasonable access from your nickname. Can you send me the new connection information (and address) via PM.

Best regards

@Roger G

I’m moving into a new building on September 24, 2022 (only around 150m away from my current home address). Can I order the previously sent?

I should receive the OTO number shortly.

Thanks

Uwe

Just report it online. Then it should work.

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@5018 wrote:

Just report it online. Then it should work.

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Exactly, that’s THE process that “normally” works.

Everything outside of this process is “difficult”…….

@gur_helios

Why it apparently didn’t work for @Javallon - would be interesting to find out…

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@5018 wrote:

Just report it online. Then it should work.

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That’s exactly how it is, please just report the move and arrange with our people where the part will be sent.

Thank you all for the help. So I’ll do it online as soon as I have the OTO number. 👍

Best regards

Uwe

With XGS-PON with the IB4 there is no longer a fiber optic kit 😉

The cable is plugged in directly.

Oh, I didn’t even know. 😋

Thank you for the information. Then the IB4 comes completely alone. 😁

@Javallon, have you found a solution to your problem?

Kind regards, Raphael