Which French network are you logged into with your Swisscom SIM? Orange, Bouygues, SFR or Free? Swisscom roaming works for four of them. Try all networks. Does everyone have this problem?
If someone throttles, it will probably be the respective French network operator. It is widespread that one’s own customers are preferred. Worldwide. And I’m now assuming that other data-intensive services are also hanging. Otherwise do a speed test.
In many cases there is not even any throttling, but rather the networks are overloaded. That’s why the test above with the four nets. We in Switzerland are very spoiled. In other countries, the networks are sometimes overloaded faster and for longer than we are used to.
Test all providers separately, preferably directly with the “cnlab Speedtest” app (officially recommended by Swisscom for tests on your own network in the event of problems).
For iPhone: https://support.apple.com/de-ch/HT201270
For Android: [https://www.spickipedia.com/index.php/samsung/samsung-galaxy-netzoper-manuell-auswaehlen-so-klappt-s.html](https://www.spickipedia.com/index .php/samsung/samsung-galaxy-netzoper-manuell-auswaehlen-so-klappt-s.html)
Kærar kveðjur - herzliche Grüsse
Dominik
I can use Bouygues and Orange here, both about the same. I’ve known it for years, the problem with the extreme slowness is absolutely new this year.
The explanation that the foreign providers may be reducing does not sound implausible - but again questionable, they don’t want their subscribers in Switzerland to be reduced either.
@5Star wrote:
I can use Bouygues and Orange here, both about the same. I’ve known it for years, the problem with the extreme slowness is absolutely new this year.
The explanation that the foreign providers may be reducing does not sound implausible - but again questionable, they don’t want their subscribers in Switzerland to be reduced either.
You can still try Free with the Swisscom SIM, as Swisscom also has roaming with Free.
I don’t find the preference given to one’s own customers questionable at all. Is common. Worldwide.
@5Star wrote:
The explanation that the foreign providers may be reducing does not sound implausible - but again questionable, they don’t want their subscribers in Switzerland to be reduced either.
Of course not, but it will probably happen in this country. In other words, when the network utilization is high, a customer of a foreign provider who uses the Swisscom network in roaming is sometimes left behind. Such network prioritizations are common in the industry.
I was in Berlin for 2 days at the beginning of the week and in Italy yesterday. Always had good speed there. Usually between 80 - 100 Mbit’s over 5G, with Vodafone and also Telekom and TIM. Of course, it always depends on the network coverage, which is massively worse in Germany, especially on the train. Sometimes it’s really a joke, I don’t know anything like that in Switzerland. So you can’t blame Swisscom alone for the speed problem. Nothing is deliberately throttled unless you have already exceeded 40 GB.
@Samsi wrote:
Of course it always depends on the network coverage, which is massively worse in Germany, especially on the train. Sometimes it’s really a joke, I don’t know anything like that in Switzerland.
For proper mobile phone reception, the train car must be equipped with an in-train repeater or car windows that are transparent to mobile radio. See:
https://de.wikipedia.org/wiki/Intrain-Repeater
https://community.swisscom.ch/t5/Mobile/Abbruch-des-telefonat/m-p/636411
In the meantime I have become a bit “smarter” and this was confirmed by support. I find it unbelievable and borders on fraud on my part:
In fact, foreign providers prioritize their own subscribers and, in doing so, “strangle down” foreign customers as quickly as possible. Swisscom is apparently doing the same thing with foreigners here as confirmed by support.
But this “strangling down” is against the EU regulations, but the providers are unabashedly violating the regulations.
It would of course be up to Swisscom to make foreign providers and contractual partners aware of the regulations. Only - one crow doesn’t unhook another’s eye! Because then Swisscom would no longer be able to use this illegal practice.
But it becomes fraud if you offer expensive subscriptions with “roaming credit in HiSpeed” even though you know that this HiSpeed is not granted. The whole thing gets even worse if you offer extremely expensive roaming packages (e.g. Swisscom in France 10 GB for 30 days at CHF 89.90!!! The cost of the French free prepaid SIM for 210 GB for 30 days at €19.99 (+10 € SIM!). This comparison clearly shows the usury that is obviously being used here, knowing that HiSpeed may not be available to customers at all! There are probably also illegal agreements between the providers here in Switzerland.
OFCOM will now have to deal with this……
You are making assumptions here in the community that are not mentioned in writing anywhere. I myself travel a lot to neighboring countries and cannot notice any reduction in speed with my subscription on a well-developed mobile network and if that is the case then the network is overloaded or very poorly developed.
Did you find this claim anywhere on the internet?
I have two different subscriptions, the “M” and the “L”.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@WalterB wrote:
You are making assumptions here in the community that are not mentioned in writing anywhere. I travel a lot to neighboring countries and cannot notice any reduction in speed with my subscription on a well-developed mobile network and if that is the case then the network is overloaded or very poorly developed .
Did you find this claim anywhere on the internet?
I have two different subscriptions, the “M” and the “L”.
Well, it is of course the case that network operators prioritize their own subscribers over roamers. And this comes into play when the networks are overloaded. It’s an open secret and common worldwide. Choking down is definitely the wrong word.
For example, I experienced it a week ago in London. The networks in the center are chronically overloaded at many times of the day. I was also able to compare it with colleagues who live there when I roamed on the same network.
It can also be the case domestically when low-cost providers buy into other networks. The “own” full-paying customers are also given priority over the customers of low-cost providers when capacity is tight.
The statement I received from a 2nd level technician is enough for me - so no guesswork!
The latest articles also show that it was apparently common practice to throttle roaming speeds in the EU.
[https://www.computerwoche.de/a/amp/kostenloses-eu-roaming-wird-verlaengert-und-verbessert,3552996](https://www.computerwoche.de/a/amp/kostenloses-eu- roaming-will-be-extended-and-improved,3552996)
Since Switzerland is not part of the EU, certain foreign providers now seem to be throttling the Swiss. Sure, that’s a guess, but since the regulations are new and I experienced this for the first time in July of this year despite an annual holiday in France, one has to assume that this has been a new problem since July, probably for us Swiss, since the new regulations will be valid from July.
Ultimately, we are here at Swisscom. If a foreign provider throttles heavily, no one here can do anything about it. On the other hand, I have never had bad experiences with internet speeds abroad, not even recently in Portugal. Good and usually fast 5G connection, always and everywhere, of course, provided the network is well developed. Speed was usually around 100 Mbit’s, often higher. It could be good if someone who lives there gets maybe 200 Mbit’s or even more, but such a speed on my smartphone is of very little use to me anyway. As I said, I can’t understand how people in various EU countries are disadvantaged in roaming to such an extent that it attracts negative attention.