You can also request a callback in this way:
https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html
Or you can report the problem via the chat bot SAM, which will probably not understand you and then hand the chat over to a support employee.
Or you fill out the contact form, where you can also upload a screenshot of the error message, then you don’t have to explain much:
P.S.:
Swisscom employees also read here, but it is not the official channel for fault reports.
Swisscom customer service (I ended up at My Service most recently) recommended that I reinstall My Swisscom Assistant yesterday. Today it was also suggested to me to synchronize the time manually (which I think would only be a temporary symptom relief).
Then I was informed on the phone that further clarifications/support from Swisscom My Service would be subject to a charge.
We therefore agreed that I would either (a) look for a setting in My Swisscom Assistant to switch off such notifications, or (b) uninstall the My Swisscom Assistant or © simply ignore the warning message about the time would.
Just to conclude: the message about the “wrong” time always appears if I don’t have an internet connection when I start the PC. But that would still not be a reason for me to send myself a false error message…
This closes the case for me. Thanks to all the helpers involved
Determined with the time-DOS command without an internet connection: My PC differs from the radio clock on my wall by a maximum of about 2 seconds. This precision is enough for me for an offline connection. I don’t do high-frequency stock trading.
The Swisscom assistant can’t know any better offline and should therefore refrain from complaining.
In this case, you only have the following options:
To live with the (beauty) flaw
or
Foregoing the Swisscom Assistant (which in my opinion is of no use anyway).
or
To open a fault ticket:
Tel. 0800 800 800
or
https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html
At my home on the farm, if the walking board was wrong on the way to the manure heap, they always put it in the right place so that the manure hen didn’t flood too early every time.
Applied to our case: I would like the apps to also fix problems that may not be vital, but are annoying and simply unnecessary.
Every programming language has simple constructions to do something (necessary) or not do something (unnecessary) depending on a condition:
if (_online) then
do; /* the necessary */ end;
else /* if offline, then leave it */;
If the application programming department doesn’t have time to fix even small errors, then something is wrong.
@Chaziosse19 wrote:
…
If the application programming department doesn’t have time to fix even small errors, then something is wrong.
Or they use the available time to fix the more serious bugs first.
@Chaziosse19 wrote:
Fault ticket? Haven’t we had this before? No, I would rather let you work on more important things in peace. File closed.
At the link below the case was closed for you?
N.b. I assume that the time in the PC’s BIOS is current when you switch it on again?
[https://community.swisscom.ch/t5/Router-Hardware/Swisscom-Assistant-find-the-time-of-my-PCs-sei-falsch/m-p/714798#M40031] (https://community.swisscom.ch/t5/Router-Hardware/Swisscom-Assistant-find-the-time-of-my-PCs-sei-falsch/m-p/714798#M40031)
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
To close the case properly: I started my PC offline again today and waited in this state for 10 minutes for the error message with the clock synchronization.
The error message did not appear (unlike apparently the user Ruedi721, whose report I responded to).
I have just refreshed my PC with Windows 11 with some updates since June 2022 and also installed the latest MySwisscomAssistant (version 2.1.7).
But there is no explanation for me as to what fixed the error for me. How do you say such solutions: Commissioner coincidence or deus ex machina? Anyway, thanks for the recent contributions from the community.
