I guess I missed your comment.
Sorry @Gaeilgeoir, no intention.

I called support and was promised that there was a breakdown and that Eurosport 2 should continue to be included for existing customers at no extra cost. Please call support! I have M package myself.

---

@Veufeiprieth58 wrote:

I called support and was promised that there was a breakdown and that Eurosport 2 should continue to be included for existing customers at no extra cost. Please call support! I have M package myself.

---

@Veufeiprieth58

But this only applies to subscription L, see also post #11:

“Anyone who has already subscribed to a TV L and used premium channels regularly can continue to use them free of charge.”

---

@Gruffehio15 wrote:

That’s no use to me at all since I already have M. I don’t pay an extra 10 Stutz per month so that I can have Eurosport 2 again.

---

@Gruffehio15

There are exactly three options:

- Pay

or

- Avoid Eurosport 2

or

- Change provider

Hello folks. I tried to call the hotline this morning. The nice gentleman explained to me that Swisscom had made a mistake when switching to blue. They will reconnect Eurosport 2 and Miscellaneous to me on my M subscription. Apparently there are more channels missing, but I didn’t notice that. IMPORTANT you have to call so you can get back to your switched off channels.

Thank you, he was a good guy

I was told today by support that this was not possible (despite TV L) and that the only option would be to subscribe to Top + for 9.-……
Now what’s true?
Does it depend on who you have in support?

In any case, I have the Eurosport 2 again at no additional cost. At the beginning there was a plus package on the bill, but after one phone call the old monthly price is now valid again. Probably not everyone on the hotline knows this yet, so call them and put pressure on them. It is important that your package had Eurosport 2 before the change, as the new L package no longer has it.

Hello @RaphaelG
Because of your statement “If you have already subscribed to a TV L and used premium channels regularly, you can continue to use them free of charge.” I contacted support.
But they didn’t want to know anything about it and there was only the option of a new Top+ for 9.-/month. to subscribe to it.
As a gesture of goodwill, they promised me a credit for 6 months… but after that I’m back to the same level.
Since I’m only interested in Eurosport2, it’s not worth the 9.00 to me.
I had previously used TV L and Eurosport2 regularly… so my question is how you came to your statement….?
LG Tom

That’s right. At first Eurosport was included in the TV program. Suddenly not anymore. I demand. that these programs will be activated again or that the prices will be significantly reduced. I feel very badly advised.

@Plauppuwe90

See the following sentence in post #11:

“Anyone who has already subscribed to a TV L and used premium channels regularly can continue to use them free of charge.”

If you haven’t used it regularly, you now have to cancel the relevant subscription or look for another provider that has better conditions for you.

Sunrise had this in its program until the changeover to UPC and then suddenly it wasn’t anymore. I switched to Swisscom where Eurosport was still there. Now suddenly from December 2012 it will be chargeable?

@Plauppuwe90

Then you probably have no choice but to either pay or change provider again.

@Plauppuwe90 I think it was meant in December 2022, but that’s not entirely correct either, the change was in May 2022. Changes in the channel bouquets happen every now and then, and this is partly due to rights exploitation, That could also have been the reason for Eurosport 2. The recyclers may not have liked it.

“Anyone who has already subscribed to a TV L and used premium channels regularly can continue to use them free of charge.”

That’s true, unfortunately you have to fight for it with all possible means, even if it’s with emails to the management.

@Chauffepeib22

You only have to fight for it if you “regularly” interpret it too generously in your favor. In all other cases it is sufficient to contact customer service:

Tel. 0800 800 800

or

Private customers: Contact via hotline, chat, message | Swisscom

However, this statement is not true. The customer service is apparently not up to par (unfortunately you get brushed off) as communicated and handled by the management.

I know three people affected. They called at the end of May and it was reconnected.

Only if someone notices that the channel is missing after more than 6 months can one no longer speak of watching it regularly.