Disturbance

  • How long will the problem last? Swisscom internet is down.

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    • DomiP and Wieliotteutt27 like that.
    • Hello everyone,

      We apologize for the interruptions. The disruption has already been resolved and all services have been available again since Tuesday 10:53 p.m. Some customers are still reporting problems with their router’s Internet connection. We therefore recommend restarting the router. In the event of a disruption, we continuously inform our customers via our status page.

      Best regards,

      Raphael

    The problem hasn’t even been resolved in 10 seconds, and now it’s been 20 minutes:

    Total failure at Swisscom during the Champions League game
    [https://www.20min.ch/story/totalfall-bei-swisscom-waehrend-champions-league-spiel-325070972138](https://www.20min.ch/story/totalfall-bei-swisscom-waehrend- champions-league-game-325070972138)

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    Kærar kveðjur - herzliche Grüsse
    Dominik

    Could this really be a DNS error again? Internal things usually work without a functioning DNS and TV links are internal?

    [Crime glasses on]

    Super Bowl and now CL… That seems extremely suspicious to me. Maybe sabotage? 🤔

    [Crime glasses off]

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    Kærar kveðjur - herzliche Grüsse
    Dominik

    TV was ok for me too, live and reply, but all services on the box couldn’t be used (Netflix, Sky, radio…). The interruption lasted 30 minutes, the effects apparently differed in the regions. TV was only affected for a few customers.

    The cause (why the maintenance was triggered in prime time) and why this could affect landlines and mobiles is being investigated.

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    Roger G.
    Swisscom (Schweiz) AG, Product Manager Wireline Access

    Hello everyone,

    We apologize for the interruptions. The disruption has already been resolved and all services have been available again since Tuesday 10:53 p.m. Some customers are still reporting problems with their router’s Internet connection. We therefore recommend restarting the router. In the event of a disruption, we continuously inform our customers via our status page.

    Best regards,

    Raphael

    Show original language (German)