Firmware IB 2

@Maschwi

The FW is ok.

You seem to be part of the first pre-rollout of FW13.xx

This involves testing with tens of thousands of customers how the FW behaves on a mass scale. So it’s a release candidate.

Don’t worry, the 13 FW is not beta, it has been extensively tested in the field for about half a year

I also run an OpenVPN on a DS (and on a Raspi) and have not noticed any deterioration in this regard.

@Maschwi

Have you already restarted the router (power off / wait 10s / power on)?

Have you already done a factory reset on the router (keyword paper clip)?

If all of this doesn’t help, you can try downgrading, then you’ll know whether the new release is to blame. Firmware is available here:

Updating the Internet Box Firmware - Help | Swisscom

Mashvi wrote:

Didn’t know that you can reload old firmware.

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You can - but sooner or later it will be automatically overwritten with the newer FW. But it’s enough to try it out.

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@Maschwi wrote:

Reset IB: no, I’ve never had to do that. Don’t forget the Kofig. back up to have everything the same again, otherwise I have to recreate all the forwarding.

Didn’t know that you can reload old firmware.

Synology also has a new DSM that you have to install manually, from 7.0.1 to 7.1. But VPN didn’t cause any problems with the 7.0.1 version before.

Thank you. Greetings Martin

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@Maschwi

Sometimes a restart is enough, no backup/restore is required. This is always the first step when problems arise.

Before a factory reset you have to make a backup. There are two ways to do this: locally as a file on the PC or saving it to Swisscom’s Kundencenter.

Since there are two different SW versions for Syno and IB, you now have 4 different options for testing:

SW old Syno + SW old IB

SW new Syno + SW old IB

SW old Syno + SW new IB

SW new Syno + SW new IB

It’s quite possible that there are certain combinations where the VPN works and others where it doesn’t, or the problem lies somewhere else entirely. Test it out, then you’ll know.

Downgrading the IB is not a problem, but it may be automatically updated again overnight.

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@hed wrote:

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@Maschwi wrote:

Reset IB: no, I’ve never had to do it. Don’t forget the Kofig. back up to have everything the same again, otherwise I have to recreate all the forwarding.

Didn’t know that you can reload old firmware.

Synology also has a new DSM that you have to install manually, from 7.0.1 to 7.1. But VPN didn’t cause any problems with the 7.0.1 version before.

Thank you. Greetings Martin

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@Maschwi

Before a factory reset you have to make a backup….

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Not fundamentally. Only if you have made your own network settings and/or port forwarding or similar personal settings.

WiFi settings, phone book etc. are automatically saved in Kundencenter and restored after a reset, so a 0815 customer does not have to save anything manually before the reset.

@POGO 1104

The answer primarily related to the request from @Maschwi and he wrote from Forwarding, so he is probably not a run-of-the-mill customer.

And I also recommend that all other customers create a local backup before a factory reset, one thing is for sure, especially since there have already been problems with the data in the KC.

Setting up new port forwarding takes a few mouse clicks.

A backup of the config also needs to be reloaded, but there is also a reboot.

Saving the config is nice, but in most cases it’s not really necessary.

One of the golden rules in IT is to create a backup regularly and before any changes. And this rule should become a habit for everyone, even those who are only remotely involved in IT. And even if you don’t need it 1000 times, you’ll be extremely happy about it 1001 times. And a planned reboot isn’t that tragic, on the contrary.

The principle is ok, just the proportionality has to work for me 😀

Hello @Maschwi,

I would like to ask you whether you found a solution or whether any of the tips here were helpful? Let us know and feel free to mark the post as a solution. This is the only way other users can benefit from your knowledge.

Best regards
Raphael